Keyboard oddity Aspire e15 es1-512-c5yw

pictureFrame
pictureFrame Member Posts: 4 New User
edited August 2023 in 2018 Archives
hi there, 

I have a acer Aspire e15 es1-512-c5yw
Out of nowhere the keyboard is behaving very bizarrely. If I press a key it outputs a #, if I press the same key again it outputs a \. If I press the same key a third time it deletes the \. If I press the exact same key a forth time it tabs. What is even more strange is that the cycle repeats with exactly the same output for any key on the keyboard.

Things of note
I have tried uninstalling the keyboard from the device manager
A usb keyboard plugged into the rear of the machine works just fine.
Windows and all associated driver are up to date
language settings and keyboard layouts are correct.

Please help.

Thanks for your suggestions.


Answers

  • JackE
    JackE ACE Posts: 45,176 Trailblazer
    >>>Windows and all associated driver are up to date>>>

    Win10 or Win8.1? What was the factory-installed version? Jack E/NJ

    Jack E/NJ

  • wis
    wis Member Posts: 713 Seasoned Specialist WiFi Icon
    edited November 2018
  • pictureFrame
    pictureFrame Member Posts: 4 New User
    edited November 2018
    JackE said:
    >>>Windows and all associated driver are up to date>>>

    Win10 or Win8.1? What was the factory-installed version? Jack E/NJ
    Its running windows 10 after a format at the beginning of the year.

    Thanks for the links but they did not help.
  • JackE
    JackE ACE Posts: 45,176 Trailblazer
    What was the factory installed Window version? Did you leave its hidden ACER recovery partition intact? Jack E/NJ

    Jack E/NJ

  • pictureFrame
    pictureFrame Member Posts: 4 New User
    Hi JackE

    It must have been 8.1 but upon checking the disk management tool it appears the recovery partition is missing.
  • Did you spill some liquid on the keyboard? Have you checked that the problem remains in security mode?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JackE
    JackE ACE Posts: 45,176 Trailblazer
    Try to re-seat the keyboard to mainboard connector a few times to clean the contacts. If that doesn't work, new keyboards are less than $20 with free shipping. Jack E/NJ

    Jack E/NJ

  • pictureFrame
    pictureFrame Member Posts: 4 New User
    thanks for your help guys and gals. 

    Nothing has been spilt on it. No viruses. Safe mode is the same, but I might try a live CD and see if its still does it to determine whether it is hardware of software.
  • I think the best option for a hardware problem to be thrown out would be to reinstall the operating system!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JackE
    JackE ACE Posts: 45,176 Trailblazer
    Might've orginally been Win8.1. Before trying to re-install Win10 or Win8.1, have you tried to re-seat the KB ribbon cable a few times yet? Jack E/NJ

    Jack E/NJ