I cannot login to my Nitro 5 i7 optane

NewAl
NewAl Member Posts: 2 New User
edited November 2023 in 2018 Archives
Just got this new PC i had to exchange the old one after a few hours of using it i gave me a blue screen and they gave me a new one and after 3 weeks i cannot login and i got https://www.windows.com/stopcode which is a blue screen and got another issue LogonUI.exe -Application error "The instruction at 0x00007ffbesc561f4 referenced memory at 0xfffffffffffffc0". I cannot login!!!   2 Nitro optanes and i bought the PC for work and now I cant use this! 

Answers

  • Kamalika
    Kamalika Member Posts: 423 Specialist WiFi Icon
    Hi NewAI,
    Please check if you can log in Safe Mode?
    If so, check in Device manager for any unknown devices which may be causing a problem.

     If you cant  enter safe mode, please try to reset the computer. However all data in computer will be lost.
    Shut down computer completely.
    Then Press and hold down the Alt key on keyboard, press power button just ones and immediately keep tapping F10, number of times until it states ""Please wait" on the screen. (Make sure that you keep the alt key down all the while)
    Ones you see please wait , let go off all the keys.
    On the next screen choose Troubleshoot.
    Reset the PC.
    Delete my files and fully clean the drive.
     This will take 1-2 hrs..
    Check after that if the computer boots fine. Please let me know if this fixes the issue.

    If I answered your question, please mark my post "accept" to make it easier for others to find the answer!