PC crashing or freezing (TC780)

Options
CoreyPWin10
CoreyPWin10 Member Posts: 1 New User
edited March 1 in 2018 Archives
I've got the Acer Aspire TC380 desktop purchased earlier this year. It's not used everyday but recently it's been crashing to black where the monitor is in sleep mode but the computer is running fine requiring hard resets. I noticed it was getting worse with the more Windows updates I installed. I'm going to return it in the next few days if I can't resolve this because it's not very usable.

None of the restore or repair options worked, I had to use my win10 recover USB to delete the windows partition then reinstall. The PC kept freezing during the clean installs but on the 7th try while chatting with Acer support it worked. The computer is much faster now but the crashes have continued. I've updated the drivers, tweaked the power options but nothing is working. The computer crashes either while booting before I get to windows, just past logging in to windows, or goes fine for 30min then crashes unexpectedly. When it doesn't crash, it freezes like in the photo either in post or during the clean installs but usually it just crashes.

Answers

  • wis
    wis Member Posts: 713 Seasoned Specialist WiFi Icon
    Options
    Ask Acer for repair before the warranty expires.
  • billsey
    billsey ACE Posts: 31,962 Trailblazer
    Options
    Yeah, either swap it with your vendor with a replacement or contact Acer support for warranty repairs. Something is wrong with it.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.