Facing Problem nitro ryzen 5 AN515-42)

Mjrocks
Mjrocks Member Posts: 1 New User
edited November 2023 in 2018 Archives
It's been a month I bought acer nitro ryzen 5 AN515-42. I am facing problems now. Anything on taskbar like shortcuts ,settings etc are not opening even few apps on desktop does not open. And I tried opening the task manager but it is also not opening. Please help me rsolve this problem. And when I shutdown the it does not work I have to force shutdown. Please help me to resolve the problem. 

Answers

  • Balatekie
    Balatekie ACE Posts: 1,353 Pioneer
    Hi @Mjrocks,

    From the description, it seems to be that OS is corrupted and that cause all the issue. To rectify this, I recommend you to perform full factory reset. To do that, please follow the below steps:-
    1. From the login screen, click the power icon in the lower right corner of the screen.
    2. Hold the Shift key while you click Restart.
    3. Click Troubleshoot.
    4. Select Reset Your PC.
    5. Click Remove everything.
    6. After your computer reboots, click Just remove my files.
    7. Click Reset.

    Note: This process will erase all data on your system. Make sure your system is plugged in and does not power off during the reset.

     :) If you think I've answered your question, please hit the Accept Answer:)