Predator Helios 300 Heating issue

PreadatorUser123
PreadatorUser123 Member Posts: 2 New User
I recently purchased a Predator Helios 300.
Specs : Intel i5-8300H
            Nvidia GeForce GtX 1060 6gb GDDR5
            16 Gb DDR4
             128 Gb SSd, 1 TB Hdd

The laptop runs at about 45- 50 C on Idle.
While gaming however the temps spike to 80 and mostly 90s.
The maximum temperature has been 97 on Titanfall 2 High Settings.
Even after undervolt of -0.140 V using Throttlestop, the temperature still hits 91 at times but is mostly at 76- 86 C for Titanfall 2.

Please tell me how to reduce the temerature of the laptop.
I do not think its the thermal pasting, because the laptop is a month old.

Answers

  • PreadatorUser123
    PreadatorUser123 Member Posts: 2 New User
    Please Help guys.I'm worried for the health of the laptop.

  • Sharfan
    Sharfan Member Posts: 45 Troubleshooter
    I noticed I'm having heating issues too, except my Helios 300 has the 7700HQ and Ive tried re-pasting the CPU, undervolting both the CPU (-115 mV) and I undervolted the 1060 using the tutorial @HotelHero made and yet my both my CPU and GPU are reaching 90s... :(
  • kilari_helios_300
    kilari_helios_300 Member Posts: 17 Troubleshooter
    Let me preface this by saying ***** ACER.



    Tried everything that people have suggested. I have went above and beyond what i can do to make this relatively new laptop to work as it was intended out of the box. I can't claim for warranty because I got this laptop as a gift from my relative based in the US. I have lost all hope at this point, and have taken upon myself to actively dissuade people from buying these crappy predator laptops by writing detailed reviews on problems I am facing on Amazon and other online retailers. This forum is littered everyday with a post like yours about facing heating and performance issues. I'm going to post this exact same comment on every post like this from now on, $1200 worth piece of ***** that cant play overwatch on the least possible setting. Screw acer and predator laptops. 

    No I don't want any advice on how I can make this piece of junk work. Again ***** ACER.
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited December 2018
    Let me preface this by saying ***** ACER.



    Tried everything that people have suggested. I have went above and beyond what i can do to make this relatively new laptop to work as it was intended out of the box. I can't claim for warranty because I got this laptop as a gift from my relative based in the US. I have lost all hope at this point, and have taken upon myself to actively dissuade people from buying these crappy predator laptops by writing detailed reviews on problems I am facing on Amazon and other online retailers. This forum is littered everyday with a post like yours about facing heating and performance issues. I'm going to post this exact same comment on every post like this from now on, $1200 worth piece of ***** that cant play overwatch on the least possible setting. Screw acer and predator laptops. 

    No I don't want any advice on how I can make this piece of junk work. Again ***** ACER.
    So are you sure you did everything u could before posting you crappy reviews do a proper search on how to get you temps down you have loads of options like undervolt repaste etc as u said u can't claim warranty i suggest you do those before you say anything else if you thought you would had low temps out of the box you are dead wrong it's the down side of wanting a gaming laptop the gpu and cpu's (especially cpu's) really get hot and 8th gen even worse but 90% of the cases with the same issue as your they managed to get their temps down do you homework first and then you can really say if its faulty or not i have 69max cpu 63 max gpu and  i have seen loads of ppl with the same model as you guys and after doing their homework properly they wont go past 70 to 75 so again do you homework and i have nothing else to say here there are already loads of useless threads on this forum about thermal issues and they are all the same i think the mod's should start to do a cleanup because no one can do a search before they open a new one its just rubbish pilling around

    And again if after all tried and done properly still have thermal issues it can be concluded it's faulty


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • JIAJUN
    JIAJUN Member Posts: 4 New User
    Hi, what I done is just follow the instruction  from this video without undervolting it : https://www.youtube.com/watch?v=FfCDrvAA8Og&t=257s

    With overwatch for more than an hour, GPU shows around 80 degree Celsius on Predator sense with normal fan and coolboost off.

    hope it can solve your problem
  • kilari_helios_300
    kilari_helios_300 Member Posts: 17 Troubleshooter
    So are you sure you did everything u could before posting you crappy reviews do a proper search on how to get you temps down
    Yes, I did try every solution listed on this forum and have seen no improvement whatsoever and only then I went ahead and started posting crappy genuine reviews
    do a proper search on how to get you temps down you have loads of options like undervolt repaste etc 

    Tried both Undervolting and Repasting (followed the instructions to word from videos made by Hotel hero).

    thought you would had low temps out of the box you are dead wrong it's the down side of wanting a gaming laptop the gpu and cpu's (especially cpu's) really get hot

    I'm smart enough to understand how computers and laptops work, this piece of junk is not the first computer I own. The temperatures themselves might have not been a problem had it not been for the degraded performance that came along with it.

     do you homework first and then you can really say if its faulty or not 

    I'm starting to get the feeling that you either didn't read my comment fully or you did read it but din't understand it. I did my homework dude, and only after trying out everything and not seeing any improvement I'm here ranting. 

     i have seen loads of ppl with the same model as you guys and after doing their homework properly they wont go past 70 to 75

    Here's a concept, try getting it into the thick skull of yours; I (or "loads of ppl") shouldn't shouldn't being doing Acer's "homework" making a relatively new laptop work as it was ***** intended to in the first place.  

    there are already loads of useless threads on this forum about thermal issues and they are all the same

    ergo proving my earlier point, ***** ACER. There shouldn't be loads of threads everyday about the same issue, it only implies all the products from the series are faulty and need proper tinkering to work normally or in some cases (like mine) they never do.

    Nice conersation we had you nonce.

  • Ney10
    Ney10 Member Posts: 103 Enthusiast WiFi Icon
    I have 60-65C temp on idle and 96C on every games both gpu and cpu :)
  • msavage
    msavage Member Posts: 3 New User
    My helios 300 shuts down in the middle of COD Modern Warfare, reaching over 100 degrees, both with fans at max and undervolting. I agree with the previous poster: Acer screwed up with this model, and is not honest enough to admit a manufacturing defect. There are hundreds of posts on the overheating problems of the Helios 300. Hey, Acer, wake up and do something!!!
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited October 2019
    msavage i have already replied to your thread also this thread is old and all gaming laptops have heating issues no matter what manufacturer you go to in fact some of the predator/triton models have the best cooling systems on the market and the 2017/18 models have heating issues as they share the same heatpipe and fans are on the same side only solution its to optimize windows undervolt and repaste with kryonaut or similar my temps went down 25+ after repaste my max are 70/75 cou 65/70 gpu


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • EduardVRS
    EduardVRS Member Posts: 1 New User
    edited October 2020
    Hy all, i have the same issue. My CPU hits up to 99C, the GPU hits 85C. I had repaste with Arctic ceramic white one, it was ok like 2 or 3 days, then again 99C... I order some Arctic MX4, i will repaste it again. I ve tried to undervolt both GPU and CPU with diffrent program, throttle stop, intel xtu, with no result even with 1C... I use a pad with 5 coolers, still hits 99C. If someone has some diffrent idea just tell me. I will let you know as well after do the repaste with Arctic MX4. Thanks !! 

    BTW. When i repaste it for the first time, i ve noticed that the heating pipes feels like empty, in the past i repaste alot of laptops and non of them heating pipes didn t feels like that, empty, thin, cheap... maybe this is the issue
  • AllanWeisser
    AllanWeisser Member Posts: 1 New User
    Hello everyone, I also have the exact same issue, and as the first user posted, I tried everything, including repasted it with a very nice thermal paste brand, and still getting absurd temps, when playing hitting around 93 - 95°C and idle 65°C. I have helios 300 G-572 with GTX1060. Why ACER haven't pronunced about this? this model was very expensive and I can't imagine how the cooling system is so BAD.
    What the hell with this crappy support? this is very frustrating. Please ACER ANSWER SOMETHING USEFUL!
  • Signex
    Signex Member Posts: 1 New User
    edited August 2021
    What helped me is changing CPU multiplier to 3,2ghz. (i5 8300h) and undervolt + new thermal paste. My CPU hits 84c max now. You won't lose too much performance by doing this. CPU speed stays consistent now too. Before it hits 3,9ghz and reaching 95c and then keeps downclocking to 800mhz-1000mhz every now and then and hits performance hard.
    I used ThrottleStop to change the multiplier. (Turbo Ratio Limit) change 4 cores active to 33 in my case. Stock it's 39 for 3,9ghz.
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited August 2021
    Signex said:
    What helped me is changing CPU multiplier to 3,2ghz. (i5 8300h) and undervolt + new thermal paste. My CPU hits 84c max now. You won't lose too much performance by doing this. CPU speed stays consistent now too. Before it hits 3,9ghz and reaching 95c and then keeps downclocking to 800mhz-1000mhz every now and then and hits performance hard.
    I used ThrottleStop to change the multiplier. (Turbo Ratio Limit) change 4 cores active to 33 in my case. Stock it's 39 for 3,9ghz.
    Exactly as i have explained above optimize windows properly and undervolt also if able to without voiding your warranty repaste it with kryonaut or similar and make sure the back its lifted 2/3" for a proper airflow this will solve the thermnal issues


    boazvdw7 if you dont like my answer/solution thats fine everyone has the right to disagree but calling someone names its an offence and abuse in this community read the ACU also were not acer employees were just normal users like yourself that are here voluntarily on our own free time to provide help the best way we can/know this community support its mainly driven by normal users so have some respect please



    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/