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Nitro Sense not detecting GPU usuage

Red_SunRed_Sun Posts: 83Member Fixer
AN515-42

Odd phenomenon. GPU usage and temperature is not being detected by Nitro sense. Fans are working fine. CPU detected fine.

Usuage/temp is, however, detected by hardware monitor. So it seems like a software thing.

Re-installed NItro Sense. Seemed to help little. Right back to not working again shortly thereafter.

Anyone seen this happen with Nitro or Predator Sense?

FAQ & Answers

  • ChrisEstrada1999ChrisEstrada1999 Posts: 3Member New User
    I have the same computer and the GPU doesn't always come up on Nitro Sense, I tried updating it to the newest version and still nothing, usually it takes a Restart for it to fully see GPU, sometimes a couple of Restarts for it to get the GPU.
  • ActiveActive Posts: 9Member New User
    Same issue...
  • sOullersOuller Posts: 13Member

    Tinkerer

    i have the same issue but when i play games on my r560 its still not showed up, ive tried to reinstall but nothing happens, what could be the issue?
  • andylbandylb Posts: 2,521ACE Pathfinder
    Red_Sun said:
    AN515-42

    Odd phenomenon. GPU usage and temperature is not being detected by Nitro sense. Fans are working fine. CPU detected fine.

    Usuage/temp is, however, detected by hardware monitor. So it seems like a software thing.

    Re-installed NItro Sense. Seemed to help little. Right back to not working again shortly thereafter.

    Anyone seen this happen with Nitro or Predator Sense?

    If I answer your question then please click YES

    That is because it isn't being used you are using your Vega 8 which isn't displayed by Nitrosense that's why it says Discrete GPU idle. The Vega 8 is the dedicated card for routine tasks. In order to use the Rx560 x for gaming and other demanding programs follow my instructions below and it will the show usage and temperature in Nitrosense

    The new AMD Adrenalin 2020 Control Center is designed to give support for your hardware and contains Mobile Driver support for this exact model, the Graphics Drivers on the Acer site are only base drivers. If you haven't already downloaded and installed it then click this link to download it.
    https://www.amd.com/en/support/kb/release-notes/rn-rad-win-19-12-3

    Most of the problems I have encountered answering questions similar to yours are that users do not have the GPU set up correctly in the Control Center and are gaming on their Dedicated Vega 8 GPU which gives poor performance and is not designed for gaming. I have your exact model and my gaming experience using the AMD 2020 Control Center is good, Follow these instructions

    First make sure you game with your battery charged to 100% BEFORE gaming and KEEP plugged into the main AC power while gaming. Make sure "High Performance when on AC", is selected in your Windows Power Plan and in Nitrosense. If you fail to do this your CPU will run at around 50% of capacity and you will experience poor game performance

    Open the New AMD 2020 Control Center and click the GAMING tab then click the 3 dots in the upper right hand corner and select ADD A GAME, navigate to your games .exe file and double click it to add it, or you can select SCAN FOR GAMES and let the Control Center search your harddrive for games to add. After successfully adding the game click on the game and you will be taken to another window and click the LAUNCH GAME tab.
    Only in this way will your games use the Discrete Rx560x GPU, NEVER launch your game through a desktop shortcut or any other way, do it in the manner I have described.

    Please remember that online gaming may experience low fps and stutter due to the games servers and bottlenecking and that has nothing to do with your GPU.

    PLEASE CLICK YES IF I HAVE ANSWERED YOUR QUESTION, THANKYOU






    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Devolution20Devolution20 Posts: 3Member New User
    Im in the same boat, but have searched everywhere online. I bought the nitro 5 with gtx1050, 3 days ago. I know gpu is being used, but not monitored. Run game on 100 battery, through geforce experience hub with highest settings. Even says IN-GAME im running 1050, i can switch it too low power and see the difference b4 my eyes. Ive tried uninstall(even with uninstaller tool), and dowload driver from cite. Still broken. then tryed system restore from a day ago and found it still broken. After i install setup exe. and go to install the app. It asks me if im sure i want to REINSTALL this older version. Im at a dead end and getting frustrated. What now?
  • andylbandylb Posts: 2,521ACE Pathfinder
    edited January 9
    Im in the same boat, but have searched everywhere online. I bought the nitro 5 with gtx1050, 3 days ago. I know gpu is being used, but not monitored. Run game on 100 battery, through geforce experience hub with highest settings. Even says IN-GAME im running 1050, i can switch it too low power and see the difference b4 my eyes. Ive tried uninstall(even with uninstaller tool), and dowload driver from cite. Still broken. then tryed system restore from a day ago and found it still broken. After i install setup exe. and go to install the app. It asks me if im sure i want to REINSTALL this older version. Im at a dead end and getting frustrated. What now?

    @Devolution20 with respect you are not in the same boat my friend, this question pertains to a totally different model it is an AMD GPU and you have a Nvidia GPU and that is a vast difference.
    Please start a new Topic of your own and give your exact model number, for example AN515-** and we will be glad to help you

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

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