Aspire E5-576G locks up every time the screen shuts off, internal or external

Hi, I got a new Aspire E5-576 G laptop on Tuesday - the laptop is speedy and fast.

One annoying issue - the laptop freezes if power is turned off to an external monitor, OR if I close the lid to the laptop. I first noticed this on my external monitor - using an HDMI connection. If I powered the monitor off, without the laptop lid open, the computer would lock up and necessitate a hard reboot (power button held down for 4 seconds).

I thought it an HDMI issue of some sort - then I realized it happens with the built in LCD display, without even having the HDMI connected.

I have the laptop set to NOT go to sleep with lid shut when on AC power. But if I shut the lid the computer freezes and requires a hard start. And again, that's without the HDMI connector hooked up - so it's not an HDMI issue.

I've had laptops for 20 years now, and get a new work laptop every 3 years -so I've lots of experience with laptops and this is the first time I've run into this issue. Help would be most appreciated.

Specs are

Windows 10
Core I5-8250u CPU
256 Gb SSD
GeForce MX150 and Intel UHD Graphics 620

Accepted answers

All comments

Sharanji

jcleveland
Please check all the screws of the bottom case are secured correctly.
>> Try to perform a simple power reset and check the issue. Shutdown the laptop. Disconnect the charger. Disconnect the external display. Please check for a battery reset PIN hole at the bottom of the device.The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds. Let the computer sit for 5 minutes with no power. Reconnect the charger and power On the laptop.

Please uninstall and reinstall the display adapter driver and check the issue. Right-click on the Start button on the taskbar and then click Device Manager.

Expand Display adapters, Right-click on the graphics card entry and then click Uninstall device option.

When you get the following confirmation dialog, select Delete the driver software for this device check box and then click Uninstall button. Once the driver is uninstalled, reboot your computer once and let windows install the driver.

Intel driver : Download
Nvidia driver : Download

You can also download and install the driver manually.

Unzip the file to a designated location or folder. Open Device Manager, click Yes when prompted for permission from User Account Control. Expand the display adapter section. Right-click and select Update Driver Software. Click Browse my computer for driver software.

Click Let me pick from a list of device drivers on my computer. Click Have Disk. Click Browse and select the directory where the driver files are located.