Cannot get sound from Headset paired with bluetooth

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sugarfree
sugarfree Member Posts: 2 New User
edited November 2023 in 2018 Archives
Recently I bought an Acer Swift 3. I paired it with a SonicGear headset (Studio V). Status showed connected with computer and device. But no sound come out of the headset. Can the Acer technical experts please advise? Thanks.

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  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
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    sugarfree said:
    Recently I bought an Acer Swift 3. I paired it with a SonicGear headset (Studio V). Status showed connected with computer and device. But no sound come out of the headset. Can the Acer technical experts please advise? Thanks.
    try this and test 

    > Open control panel ( Windows + R > type control )
    > Click on on hardware and sound
    > Click on sound
    > Check if you are able to see your bluetooth headphones in the list
    > If yes, then select the headphones option and do right click and click on test. If you do hear the audio then its working fine. 
    If no, then try to re-install the bluetooth drivers from device manager. Importantly make sure the volume is turned on.
    Click on 'Yes' to accept my comment as answer