Aspire ES 1572 that will not boot-up because in the bios security the HDD is listed as FROZEN.

MK07728
MK07728 Member Posts: 6 New User
edited August 2023 in 2018 Archives
I have an Aspire ES 1572  that will not boot-up because in the bios security the HDD is listed as FROZEN. I tried the procedures listed in     http://acer.custhelp.com/app/answers/detail/a_id/32674/~/bios-password-frozen#_ga=2.165547775.1524286148.1541600262-217010314.1541600262
but it did not remove the HDD security FROZEN setting.  What else can I try?

Answers

  • Go to the bios and select the option load setup defaults:

    After press f10 key for saving and exit
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  • wis
    wis Member Posts: 713 Seasoned Specialist WiFi Icon
    This video suggests doing a power drain twice. Because your battery is internal, do this x 2.
  • @Wis! Excellent tip! However the reset on the model es1-572, will be slightly different, because this model has internal battery:

    To reset the battery, you must disconnect the notebook from the power outlet and press the hole that is circled for five seconds. Then leave the notebook off for five minutes and test!
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  • MK07728
    MK07728 Member Posts: 6 New User
    HDD is still Frozen in Bios security.
    I tried:
    1) Restoring to Bios Factory Defaults then saving and rebooting
    2) Creating a Supervisor password, saving it, powering down, rebooting, clearing the password, powering down and then rebooting.
    3) Performing the battery reset described above, twice.
    4) Removing the hard drive and booting the system with a Win 10 ISO flash drive so that the bios did not find an HDD,  then saving the  bios profile. powering down, repeating the process, then re-installing the HDD.
    5) A combination of #1 and #3.
    6) A combination of #2 and #3, performing the battery reset after creating the supervisor password.
    7) A combination of #4 and #3, powering down and doing a battery reset after the Bios recognizes no HDD connected to the system.
    8) Swapping in another HDD to ensure the original's functionality was not the problem.

    The  Bios still registers the HDD as FROZEN.

    Any other suggestions I could try?    


  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited November 2018
    Is your notebook still in the warranty period? If it is not, I would now try removing the rtc battery!

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • MK07728
    MK07728 Member Posts: 6 New User

    I saw the battery while removing the hard-drive.  It is soldered to clip-leads on the mainboard.  I don't think I want to attempt it's removal.  If that is the only option I will bring it into a computer tech or send it to Acer. 

    Do you think if I created a Supervisor password and purposely locked myself out of the Bios then performed  the following-- https://www.youtube.com/watch?v=0lxwvCu8XJc

    It would clear the HDD frozen status?
  • Not! Try this: create an easy password to decorate in the set supervisor password! Then this option will be enabled:

    See if by entering a password in the set hdd password, unlock hd!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
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    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • MK07728
    MK07728 Member Posts: 6 New User
    From the Windows recovery running off a flash drive I can set a supervisor password but it does NOT  remove the FROZEN status of the HDD password.  The option to "Set HDD Password" remains grayed-out (not available).
  • In the bios of my notebook, the hdd password is also configured as frozen! However, this happened after I installed a 2.5 "ssd, because ssd's do not support the password in bios, however this does not prevent the notebook from booting windows! Do you have a ssd installed on your notebook?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Can you send a photo of the information, boot, and security sections?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MK07728
    MK07728 Member Posts: 6 New User
    No, the hard-drive is the original that came with the computer.  I tried switching to a different hard-drive and still could not access the the HDD.  Do you know if there is the a BIOS jumper on the main-board?  
  • Yes there is! However it should only be used in the latter case! When you miss the password three times, does any code appear?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MK07728
    MK07728 Member Posts: 6 New User
    I cannot send photo or check for code till later this evening