My daughters new ACER Aspire TC-865 will not boot after hooking up her old HDD for restore
Good afternoon;
About 2 weeks ago, if that, we purchased an Acer Aspire TC-865 for our HS aged daughter. Her old computer, circa 2015 crashed and died. We were hoping to save her art software and art projects and so we put her old HDD into an external HD dock and plugged it into the Acer via USB port. We were able to move over a couple of data directories but then the dock stopped responding. We loaded drivers for her drawing art tablet (Wacom Intuos 4) and the computer restarted.
Since then everything we turn on the computer it goes into a diagnostic mode and from there we have tried to restart, go on to Windows10 anyway, refresh, go back to a restore point. I think we have tried every option in the diagnostic menu.
My guess is that something from the old HDD (in the way of a system file?) was copied on top of the ACER file (?) and now the Acer does not "know how to boot" so to speak. As the computer is only 2 weeks old, I am fine with returning it to factory defaults and starting over - Does anyone have a suggestion on how I can make this work, or do I need to go straight to Tech Support or order up a Windows back up and start over disk?
Thank you,
Sarah
