Aspire V5-473 battery plugged in, not charging

skcc
skcc Member Posts: 2 New User
edited September 2023 in 2019 Archives
I have an Acer Aspire V5-473P. About two weeks ago I noticed after an hour of having it unplugged that it was shut down. When I plugged in back in, it said 80% (should of been at 90% or above) plugged in, not charging. Since this laptop doesn't have a visual battery compartment I can easily take out, I was wondering if there was another option. This laptop is around four years old so wondering if this is common after so many years and if it means I have to bring it somewhere for a technician to fix.

Thank you in advance!

Answers

  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    Hi @skcc,

    Tried to do a power drain.
    1. Unplug AC power adapter.
    2. Locate the battery reset pinhole on the bottom of the computer.
    3. Insert a small paperclip in the battery reset pinhole. Hold the reset button for 4 seconds.
    4. Let the computer sit for 5 minutes with no power.
    5. Connect the AC adapter and power on the system.
    6. Press Windows Key + X key, Click on Control Panel.
    7. Type troubleshooting in the search bar, click on troubleshooting.
    8. Click on Hardware and Sound, click on Hardware and Devices.
    9. Follow the steps from the wizard to run the troubleshooter.

    Also Try to reinstall the battery drivers. 
    Press Windows Key + X key, Click device manager->>> select the battery drivers and right click to uninstall the drivers. Restart the computer. then charge the unit and it will work.

     FIX - Battery Plugged In Not Charging For Windows 10

    Accept if its Helpful.   B)
  • skcc
    skcc Member Posts: 2 New User
    Thank you for your response, I will give this a try!
  • Jono5900
    Jono5900 Member Posts: 14

    Tinkerer
    I have the same issue and it appears that many others do too. We all seem to have laptops that are around 4-5 years old and the battery either swells up and breaks through the casing and needs replacing like mine did and/or becomes unrecognizable by the laptop and thus the laptop shuts down when power plug is pulled.

    This is not the way for Acer to inspire loyalty.

    I've tried all the recommended solutions from the pinhole to re-installing battery drivers..Just a waste of time.

    Anyone recommend a viable solution before I take to social media and blast this company.

    Thanks,

    J.

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