PH317-52 Built-in Mic not working

Burro2099
Burro2099 Member Posts: 2 New User
edited November 2023 in 2020 Archives
Hi, 
I just bought a Predator Helios 300 PH317-52 and can't get the microphone array to work, I have tried re-installing drivers from this page, and the Realtek ones R82 and R81. Have checked the microphone privacy settings. Nothing seems to work. In the device manager I can see the element as default and OK, but no sounds get registered.
 

I have no idea what else to do, have anybody else experienced this issue?

Answers

  • JackE
    JackE ACE Posts: 44,891 Trailblazer
    Please try to reset the machine outside of Win10 with the ALT+F10 reset method as shown in the video below. If this doesn't resolve the issue then it's probably a hardware issue and should be returned to the vendor for a refund or exchange as soon as possible. Jack E/NJ

    https://www.youtube.com/watch?v=cpzLJRAZldA

    Jack E/NJ

  • SandeshKarumuri
    SandeshKarumuri Member Posts: 19 Troubleshooter
    I too Have the same problem Please help me out with PH315-51
  • JackE
    JackE ACE Posts: 44,891 Trailblazer
    Right click speaker tray icon. Click 'recording device'. Right click 'microphone'.  Click properties. Click levels tab. Adjust mic sliders to 100%. Jack E/NJ

    Jack E/NJ