My N15Q8 Chromebook won’t turn on.

alykate
alykate Member Posts: 1 New User
edited November 2023 in 2018 Archives
The blue light is on - indicating that it’s turned on - but it’s a black screen no matter what I click or do. I’ve tried restarting it. 

Answers

  • wis
    wis Member Posts: 713 Seasoned Specialist WiFi Icon
    First, try this.
  • JackE
    JackE ACE Posts: 45,136 Trailblazer
    Press and hold the power button for 5 or more seconds till the blue LED turns off. Then  try to turn it back on again. Jack E/NJ

    Jack E/NJ

  • wblan
    wblan Member Posts: 4 New User
    I have a similar issue with my N17Q8 Chromebook, also beginning last week.  Holding the power button does not turn off the blue LED, hard reset does not work.
  • JackE
    JackE ACE Posts: 45,136 Trailblazer
    @wblan Sorry. If you cannot find a battery disconnect pinhole on the bottom of the laptop, you must unplug the charger, remove the 12 bottom screws, and pry the cover off starting from left and right hinge pockets. Then remove the battery pack plug from its mainboard connector (B & C in the image below) for about 60 seconds. Then re-assemble. Jack E/NJ

    Jack E/NJ