Laptop underperforming in alot of games somehow,

RCXDINBOUND

Can anyone please help me?
My brother owns the same exact laptop as mine,
same specs everything.

But when we compare our fps in games such as fortnite, R6S etc.

My laptop gets 30 to 50 less fps than his laptop

christy1

Hi @RCXDINBOUND,

Check the refresh rate on the unit. Try to close the unwanted apps and files running at the background. Check the link below it might help you. 

https://support.microsoft.com/en-in/help/929135/how-to-perform-a-clean-boot-in-windows

RCXDINBOUND

christy1 said:

Hi @RCXDINBOUND,

Check the refresh rate on the unit. Try to close the unwanted apps and files running at the background. Check the link below it might help you. 

https://support.microsoft.com/en-in/help/929135/how-to-perform-a-clean-boot-in-windows

Sadly that didn't work.

I've tried performing an entire format that lasted 1 hour or so, but still no results.               

RCXDINBOUND

christy1 said:

Hi @RCXDINBOUND,

Check the refresh rate on the unit. Try to close the unwanted apps and files running at the background. Check the link below it might help you. 

https://support.microsoft.com/en-in/help/929135/how-to-perform-a-clean-boot-in-windows

And I've also noticed that my CPU utilization is 99% but my gpu is 50%

christy1

Hi @RCXDINBOUND,

Dont worry there is a solution for everything. Try the below steps.

Please perform the following steps and check the CPU usage :
>>>Power Reset
Disconnect the charger. Please check for a battery reset PIN hole at the bottom of the device. The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds. Let the computer sit for 5 minutes with no power. Reconnect and monitorthe CPU usage.

>>>End Task of running programs and Disable Startup program in task manager. This fix can help you quickly end high CPU usage issue when your device becomes extremely slow or even get stuck with running programs:

Press Ctrl + Alt + Del keys at the same time to bring up Task Manager; 
Select Task Manager > Check and select programs that are taking high memory and CPU usage > Click End Task to close selected programs or apps. 
Click on Startup on Task Manager > Select and right-click on unnecessary programs or apps > Select Disable to stop them running from Startup.

>>>Run DISM command to decrease high CPU usage

Right-click on Start and select Command Prompt (Admin), sign in with your administrator account;

Type: DISM.exe /Online /Cleanup-image /Restorehealth and hit Enter;

Type: DISM.exe /Online /Cleanup-Image /RestoreHealth /Source:C:RepairSourceWindows /LimitAccess and hit Enter;

Type: sfc /scannow and hit Enter.

>>>Disable Superfetch and Windows services to fix Windows high CPU usage 

Press Ctrl + Shift + Esc to open Task Manager;

Go to Services tab and click Open services;

Navigate and locate Superfetch, right click on it and select Properties;

Click Stop to end the Superfetch service and click OK to confirm the change.

>>>Press Win + R to open Run dialog > Type: msconfig and click OK;

Check Hide all Microsoft services under Services tab > Uncheck all other remaining services > OK to save all changes;

Restart Windows > Enable any services individually and reboot PC > Repeat the process till Windows high CPU usage issue gets fixed by then.

RCXDINBOUND

christy1 said:

Hi @RCXDINBOUND,

Dont worry there is a solution for everything. Try the below steps.

Please perform the following steps and check the CPU usage :
>>>Power Reset
Disconnect the charger. Please check for a battery reset PIN hole at the bottom of the device. The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds. Let the computer sit for 5 minutes with no power. Reconnect and monitorthe CPU usage.

>>>End Task of running programs and Disable Startup program in task manager. This fix can help you quickly end high CPU usage issue when your device becomes extremely slow or even get stuck with running programs:

Press Ctrl + Alt + Del keys at the same time to bring up Task Manager; 
Select Task Manager > Check and select programs that are taking high memory and CPU usage > Click End Task to close selected programs or apps. 
Click on Startup on Task Manager > Select and right-click on unnecessary programs or apps > Select Disable to stop them running from Startup.

>>>Run DISM command to decrease high CPU usage

Right-click on Start and select Command Prompt (Admin), sign in with your administrator account;

Type: DISM.exe /Online /Cleanup-image /Restorehealth and hit Enter;

Type: DISM.exe /Online /Cleanup-Image /RestoreHealth /Source:C:RepairSourceWindows /LimitAccess and hit Enter;

Type: sfc /scannow and hit Enter.

>>>Disable Superfetch and Windows services to fix Windows high CPU usage 

Press Ctrl + Shift + Esc to open Task Manager;

Go to Services tab and click Open services;

Navigate and locate Superfetch, right click on it and select Properties;

Click Stop to end the Superfetch service and click OK to confirm the change.

>>>Press Win + R to open Run dialog > Type: msconfig and click OK;

Check Hide all Microsoft services under Services tab > Uncheck all other remaining services > OK to save all changes;

Restart Windows > Enable any services individually and reboot PC > Repeat the process till Windows high CPU usage issue gets fixed by then.

Now my cpu doesn't reach that high usage anymore,
but, my GPU is now the issue, it isn't working to its full potential. Just sitting around with 50-30% usage instead of being 99%.


This is really bugging me cause my It's been a month since I bought my laptop and I already see it die.

christy1

Hi @RCXDINBOUND,

Try to do a clean boot on the unit so that it will flush out all the unwanted programs running at the back ground. So the GPU will have better performance. 

RCXDINBOUND

christy1 said:

Hi @RCXDINBOUND,

Try to do a clean boot on the unit so that it will flush out all the unwanted programs running at the back ground. So the GPU will have better performance. 

What do you mean by clean boot on unit?

christy1

RCXDINBOUND said:

christy1 said:

Hi @RCXDINBOUND,

Try to do a clean boot on the unit so that it will flush out all the unwanted programs running at the back ground. So the GPU will have better performance. 

What do you mean by clean boot on unit?

>>>Press Win + R to open Run dialog > Type: msconfig and click OK;

Check Hide all Microsoft services under Services tab > Uncheck all other remaining services > OK to save all changes;

Restart Windows > Enable any services individually and reboot PC > Repeat the process till Windows high CPU usage issue gets fixed by then.