Acer Switch 10 - NTL4TAA not turning on

st8d
st8d Member Posts: 52 Enthusiast WiFi Icon
edited August 2023 in 2018 Archives
So I just bought this laptop off of a website that says they can't tell if it works or not since they don't have a charger. I have it now in my possession and I tried turning it on, and of course, it doesn't power on. I'm using a Chromebook charger that outputs 19V. Do I need something larger or less of an output? Or is it fine and I just have to reset this thing, because it wasn't sent with an owner's manual or anything that would relate to the model number. Thanks! 

Best Answer

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    Answer ✓
    Press alt + f10 before the acer logo to access the recovery partition!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
«1

Answers

  • Kamalika
    Kamalika Member Posts: 423 Specialist WiFi Icon
    Hi st8d,
    As per the specifications of this device the power of the device is as follows. 
    • Nominal Voltage
      AC 120/230 V
    • Frequency Required
      50/60 Hz                                  So I will recommend you to use the the charger as per its specification. You could also buy the part from acer store.As for the manual after you have reset the device, if you need to access the manual simply login to http://www.acer.com/worldwide/support/
    • Then go to support / drivers and manual/ put the snid (11 digit number on the white bar-coded sticker) and click "Find".
    • Then click on documents. You will find the manual there which you can download to learn more. Please let me know if this was helpful.

    If I answered your question, please mark my post "accept" to make it easier for others to find the answer!
  • st8d
    st8d Member Posts: 52 Enthusiast WiFi Icon
    Kamalika said:
    Hi st8d,
    As per the specifications of this device the power of the device is as follows. 
    • Nominal Voltage
      AC 120/230 V
    • Frequency Required
      50/60 Hz                                  So I will recommend you to use the the charger as per its specification. You could also buy the part from acer store.As for the manual after you have reset the device, if you need to access the manual simply login to http://www.acer.com/worldwide/support/
    • Then go to support / drivers and manual/ put the snid (11 digit number on the white bar-coded sticker) and click "Find".
    • Then click on documents. You will find the manual there which you can download to learn more. Please let me know if this was helpful.
    Thank you! All it needed was a proper charger, but now, when I boot the PC, it says "Your PC/Device needs to be repaired"

    The error code was 0xc0000034 

    Any help would be appreciated. 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    Answer ✓
    Press alt + f10 before the acer logo to access the recovery partition!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • st8d
    st8d Member Posts: 52 Enthusiast WiFi Icon
    Press alt + f10 before the acer logo to access the recovery partition!
    Awesome, I'll try it right now! 
  • st8d
    st8d Member Posts: 52 Enthusiast WiFi Icon
    Press alt + f10 before the acer logo to access the recovery partition!
    So what do I need to do to make this work? Can you tell me step by step on how to do this? It now gives me an error code 0xc000000f
  • OK! Enter the bios by pressing the f2 key before the Acer logo and look for the d2drecovery option and activate it:

    Then press f10 to save on exit and immediately press alt + f10:
    https://www.youtube.com/watch?v=IFuWwuc2oH4
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • st8d
    st8d Member Posts: 52 Enthusiast WiFi Icon
    OK! Enter the bios by pressing the f2 key before the Acer logo and look for the d2drecovery option and activate it:

    Then press f10 to save on exit and immediately press alt + f10:
    https://www.youtube.com/watch?v=IFuWwuc2oH4
    Do I have to have my installation media in the CPU? It's a detachable Switch 10, so I don't know if that means anything. 
  • What is the exact model of your notebook? Example v3-571!
    Does it come with windows 10 or 8? Have you activated the d2drecovey function?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • st8d
    st8d Member Posts: 52 Enthusiast WiFi Icon
    What is the exact model of your notebook? Example v3-571!
    Does it come with windows 10 or 8? Have you activated the d2drecovey function?
    I believe I'm running Windows 10. The model number is NTL4TAA
  • st8d
    st8d Member Posts: 52 Enthusiast WiFi Icon
    st8d said:
    What is the exact model of your notebook? Example v3-571!
    Does it come with windows 10 or 8? Have you activated the d2drecovey function?
    I believe I'm running Windows 10. The model number is NTL4TAA
    SW5-012-19RC is the model number, my apologies 
  • You should look for this option and activate:

    If it does not work, the only option is to make a boot drive to restore the system!

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • st8d
    st8d Member Posts: 52 Enthusiast WiFi Icon
    You should look for this option and activate:

    If it does not work, the only option is to make a boot drive to restore the system!

    How do I go about doing that? I'm trying my hardest to work through this, but there's a Windows button on the keyboard and on the detachable tablet. I'm very confused on how to access this. 
  • OK! Connect the keyboard and press the f2 key before the Acer logo appears! Once you've done that, you'll be in the bios! Do not change any other settings! Activate only the d2drecovey function and then go to exit and click exit saving changes!

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • st8d
    st8d Member Posts: 52 Enthusiast WiFi Icon
    OK! Connect the keyboard and press the f2 key before the Acer logo appears! Once you've done that, you'll be in the bios! Do not change any other settings! Activate only the d2drecovey function and then go to exit and click exit saving changes!

    How do I activate the d2drecovery function? I mean I see it on my screen, but it won't let me change anything. 
  • Select the d2drecovery option and press enter! Usually this option is already activated at the factory!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • st8d
    st8d Member Posts: 52 Enthusiast WiFi Icon
    Select the d2drecovery option and press enter! Usually this option is already activated at the factory!
    Thank you for all your help, I was able to figure it out right before you replied! Thanks! 
  • Post the result here!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • st8d
    st8d Member Posts: 52 Enthusiast WiFi Icon
    Post the result here!
    Instead of launching it into the recovery mode as you said, I had to press the Windows button (on the keyboard) and the power button (on the side of the tablet) at the same time! 
  • Do you get to solve or problem pressing these keys?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • st8d
    st8d Member Posts: 52 Enthusiast WiFi Icon
    Do you get to solve or problem pressing these keys?
    Yes! Exactly that!