Not able to purchase extended warranty.

Tushar1390
Tushar1390 Member Posts: 2 New User
edited July 2023 in Nitro Gaming
Acer india is running a program for extended warranty in india and the offer document states that all the acer nitro model are eligible for warranty extension but when i try to extend the warranty of my laptop on www.shopacer.co.in (Acer nitro 5 AN515-42) it shows error "this serial number is not eligible for warranty extension". Please guide how to extend the warranty of the laptop?

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Answers

  • MaxGamer
    MaxGamer Member Posts: 110 Skilled Fixer WiFi Icon
    Hi @Tushar1390
    I was able to successfully purchase extended warranty from Acer India without any such issues. 
    Contact Acer India and they will be able to guide you better! 
    https://www.acer.com/ac/en/IN/content/service-contact


    Don't forget to accept my answer if I was able to help you out!
    Just a tech enthusiast who tries to help other people : )

    Acer Nitro AN515-52-593F ||Intel Core i5-8300H upto 4.00 GHz/GTX1050/8GB 2666 MHz DDR4 RAM/1TB 7200RPM HGST HDD+16B Intel Optane Memory||

    Acer Support: https://support.acer.com/
  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    edited October 2018 Answer ✓
    MaxGamer 
    Thanks for posting your query!  just to clarify, the Acer Forum Discussions were designed as a peer to peer support community where Acer users help other Acer users. This community is not a direct portal to Customer service, although you will notice that some Acer employees interact with members here.
    Please contact Acer support in your region and they will be happy to help you with information on extended warranty.
    Acer India Sales : https://www.acer.com/ac/en/IN/content/contacts 
    Acer India support : https://www.acer.com/ac/en/IN/content/service-contact 
    Acer Worldwide : http://www.acer.com/worldwide/support/ 

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
  • Itz__SHlok
    Itz__SHlok Member Posts: 1 New User
    Tushar1390 Did you find a resolve to your issue of not being able to extend warranty due to a pop up stating  "this serial number is not eligible for warranty extension" . I'm facing the same issue however not getting any resolve from the help centre

  • @Itz__SHlok

    Please try it in a different  browser and check.. 

    Please visit the website - support.acer.com - chose your country - click on shop.   Alternatively,  on the top right corner you can find the phone no to contact Acer store.   They will help you to get the warranty. 

    If your device is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept.  They will help you to get the warranty.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
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