Flickering laptop screen turning black

Kyurin
Kyurin Member Posts: 4 New User
edited November 2023 in 2018 Archives
Hey guys,

I experienced this problem yesterday the first time. I have my external monitor plugged in to my laptop with HDMI-DVI cable and I have it set up as extended view. My main monitor (laptop) starts flickering and goes randomly full black but I can still use the external monitor.

I googled for hours for a solution to this and nothing seemed to help. I have Norton Antivirus which is known to do this so I uninstalled it and nothing, the flickering and black screen still happens. I have updated my internal graphic card and I have also used the laptop alone and hooked it up to a basic TV with HDMI-HDMI cable. I even did a soft reset to factory settings (removes apps and settings but keeps my personal files) as well as full factory reset.

One page suggested to check the power options and turn everything off that puts the computer in sleep. Did that and still keeps flickering.

I have updated windows, Norton Antivirus and everything I can think of.

The only time it was relatively stable was when I had my external monitor hooked to my laptop and use it as duplicate.

System specs:

Acer Aspire S5-371
Processor Intel Core i5-7200U CPU @ 2.50GHz
Graphics Intel HD Graphics 620 version 25.20.100.6326
Ram 7.87 GB
Windows 10 64-bit
External monitor Acer K222HQL

Anyone knows how to deal with this problem?


- Sami

Answers

  • The first step is to turn off power-on startup and restart the notebook! Then check that the problem remains!

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Kyurin
    Kyurin Member Posts: 4 New User
    The first step is to turn off power-on startup and restart the notebook! Then check that the problem remains!

    I don't seem to have that option here:



    And not really sure which one is that in the "Change advanced power settings"
  • see you here: 

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Kyurin
    Kyurin Member Posts: 4 New User
    Alright thanks I will give it a try and see if it works
  • Kyurin
    Kyurin Member Posts: 4 New User
    Yeah that didn't help. Still the same problem occurs.
  • I recommend that you uninstall any antivirus like norton for example, because windows already has the defender and also uninstall other programs that you do not use! Then I recommend that you enable "system protection" to restore your system if something goes wrong when upgrading the drivers and then download the driverbooster program to download the latest drivers, even though the drivers provided by the manufacturer are optimized for your model !
    I would also like to know the version of your bios as there are several fixes for your model!
    Version 1.13 of bios: https://global-download.acer.com/GDFiles/BIOS/BIOS/BIOS_Acer_1.13_A_A.zip?acerid=636383757881515108&Step1=ULTRA-THIN&Step2=ASPIRE&Step3=ASPIRE S5-371&OS=ALL&LC=pt&BC=ACER&SC=PA_3
    Updating bios is a risky procedure and I will not be liable for any damages!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)