Laptop suddenly turns off, Acer predator Helios 500

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Awroxar
Awroxar Member Posts: 15 Troubleshooter
edited November 2023 in 2018 Archives
Today it happened for the 1st time and 3 times already,always while playing Destiny 2, there is no error messsage or anything laptop just completely turns off and can be turned on instantly.I dont paly on battery and Ive tryed updating my GPU drivers but that didnt help.

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  • Sharanji
    Sharanji ACE Posts: 4,327 Pathfinder
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    Awroxar
    >> Try to perform a simple power reset and check the issue.  Shutdown the laptop. Disconnect the charger. Disconnect the external display. Please check for a battery reset PIN hole at the bottom of the device.The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds. Let the computer sit for 5 minutes with no power. Reconnect the charger and power On the laptop.

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  • patm
    patm Member Posts: 4 New User
    edited October 2018 Answer ✓
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    Hi

    Could it be the same problem as mentioned in this thread (high PCH temperature):
    https://community.acer.com/en/discussion/552921/helios-500-non-raid-shuts-off-when-writing-to-nvmes#latest

    Regards,
    Patrick