Reset CMOS Predator Helios 300 G3-572

Ialexandrino
Ialexandrino Member Posts: 4 New User
edited November 2023 in 2018 Archives
hello I need help, I have a predator Helios 300 notebook G3-572, I need to find the battery to reset the CMOS, because my BIOS has a password. can someone tell me or show me a photo where I can reset CMOS

Best Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    Answer ✓
    Did you enter a password and forgot? Or updated bios and update introduced this password?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited October 2018 Answer ✓
    The rtc battery sits under the mouse on the right side! It is necessary to remove the lithium battery!

    XXXXXXXX

    If the if the notebook is under warranty, I recommend that you do not open the notebook and take the notebook to the Acer service center!
    If the if the notebook is under warranty and the bios password appeared after the bios update, a simple removal of the battery will not solve, I recommend that you do not open the notebook and take the notebook to the Acer service center! Even this is a recommendation from Acer, so users will not crash the notebook, doing a procedure that violates the safety of the notebook! Send a private message to @Acer-Manny to find out how!

    [Post edited to remove content that violates our Acer Community User Agreement -Acer-Manny]

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 

Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    Answer ✓
    Did you enter a password and forgot? Or updated bios and update introduced this password?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Ialexandrino
    Ialexandrino Member Posts: 4 New User
    I updated Bios for version 1.19, after that it is asking for the password, and I did not find the CMOS on the board and neither the battery. I do not want to take in the service center of Acer
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited October 2018 Answer ✓
    The rtc battery sits under the mouse on the right side! It is necessary to remove the lithium battery!

    XXXXXXXX

    If the if the notebook is under warranty, I recommend that you do not open the notebook and take the notebook to the Acer service center!
    If the if the notebook is under warranty and the bios password appeared after the bios update, a simple removal of the battery will not solve, I recommend that you do not open the notebook and take the notebook to the Acer service center! Even this is a recommendation from Acer, so users will not crash the notebook, doing a procedure that violates the safety of the notebook! Send a private message to @Acer-Manny to find out how!

    [Post edited to remove content that violates our Acer Community User Agreement -Acer-Manny]

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • There is a newer version of bios, 1.20 on the Acer website! I do not know if this version fixed the password problem! Remember that updating bios is very risky and may or may not solve your problem!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Ialexandrino
    Ialexandrino Member Posts: 4 New User
    can you pass me the link of this update, I'll try to see if it solves my problem
  • Yes! However I do not take any responsibility for any damage and it is very likely that it will not solve the problem, as it may be necessary to short the cmos jumper to delete the password and this procedure is only done by the Acer service center: https://global-download.acer.com/GDFiles/BIOS/BIOS/BIOS_Acer_1.20_A_A.zip?acerid=636749064089563390&Step1=NOTEBOOK&Step2=PREDATOR&Step3=PREDATOR G3-572&OS=ALL&LC=pt&BC=ACER&SC=PA_3
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Ialexandrino
    Ialexandrino Member Posts: 4 New User
    thanks, I'll take it to the Acer support center. but thank you very much for the help
  • You made the best decision my friend!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    Just updated mine from 1.14 to 1.20 no issues at all


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited October 2018
    @xapimIn the previous version, you had the problem with the bios password reported by colleague @Ialexandrino? Has this version of bios 1.20 corrected this problem?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)