I have a factory error in my laptop

Dahom18
Dahom18 Member Posts: 3 New User
edited August 2023 in 2018 Archives
unfortunately, I have a factory error in my laptop {acer aspire 7} on the screen, and this screen is FULL HD ICD, I hope to help me know what this is like in the picture below  

Answers

  • Kamalika
    Kamalika Member Posts: 423 Specialist WiFi Icon
    Hi Dahom18,
    Please try to go to BIOS  and check if you are able to see the similar discoloring in BIOS as well. For going to BIOS.
    Press and hold the power button to shut down computer.
    Then Press power button just one time and immediately start tapping F2 continuously. This will take your computer to System utility screen. Please let me know if you do see the discoloring on this screen too. If you do not then Press F9 one time, and hit Enter. Then press F10 one time and hit Enter. The computer will restart . Please let me know if this fixes the issue


    If I answered your question, please mark my post "accept" to make it easier for others to find the answer!
  • Dahom18
    Dahom18 Member Posts: 3 New User
    Kamalika said:
    Hi Dahom18,
    Please try to go to BIOS  and check if you are able to see the similar discoloring in BIOS as well. For going to BIOS.
    Press and hold the power button to shut down computer.
    Then Press power button just one time and immediately start tapping F2 continuously. This will take your computer to System utility screen. Please let me know if you do see the discoloring on this screen too. If you do not then Press F9 one time, and hit Enter. Then press F10 one time and hit Enter. The computer will restart . Please let me know if this fixes the issue

    Thank you very much, but I suffer from the red dot in the screen ! 
  • Kamalika
    Kamalika Member Posts: 423 Specialist WiFi Icon
    Hi Dahom18,
    Thanks for your reply. If you see more than 3 red dots in BIOS screen too, then contact acer for warranty repair options. If you do not see the dots in BIOS, then please try to uninstall the display driver and reinstall it. 
    For that steps to follow.
    1) Log in to the main screen of computer.
    2) Press windows logo key+X(on keyboard)
    3) On the page that comes out, click device manager from left hand panel.
    4) Under Device manager click the arrow by the side of display drivers.
    5)Now right click on each driver and choose uninstall(Please uncheck the box that says delete driver as we are not deleting the driver)
    6) Then restart computer, that will install a fresh copy of the display driver. Now check if the red dots are still there.
    Please update me with the results.

    If I answered your question, please mark my post "accept" to make it easier for others to find the answer!
  • Dahom18
    Dahom18 Member Posts: 3 New User
    Kamalika said:
    Hi Dahom18,
    Thanks for your reply. If you see more than 3 red dots in BIOS screen too, then contact acer for warranty repair options. If you do not see the dots in BIOS, then please try to uninstall the display driver and reinstall it. 
    For that steps to follow.
    1) Log in to the main screen of computer.
    2) Press windows logo key+X(on keyboard)
    3) On the page that comes out, click device manager from left hand panel.
    4) Under Device manager click the arrow by the side of display drivers.
    5)Now right click on each driver and choose uninstall(Please uncheck the box that says delete driver as we are not deleting the driver)
    6) Then restart computer, that will install a fresh copy of the display driver. Now check if the red dots are still there.
    Please update me with the results.

    Thank you :)