Repeated: I need the perfect solution.

stha007
stha007 Member Posts: 10 New User
edited August 2023 in 2018 Archives
My model is Aspire 5 A515-51G-5400. When I try to open the laptop blue light is there and the orange light blinks but the screen is black. Sometimes It's very dim. I power off and on many times and sometimes it opens and works smoothly and again if I shut down then the same problem occurs. Again power off and on.
What is the solution now?

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    stha007 
    >> Try to perform a simple power reset and check the issue.  Shutdown the laptop. Disconnect the charger. Disconnect the external display. Please check for a battery reset PIN hole at the bottom of the device.The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds. Let the computer sit for 5 minutes with no power. Reconnect the charger and power On the laptop.

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  • stha007
    stha007 Member Posts: 10 New User
    No it did not work
  • wis
    wis Member Posts: 713 Seasoned Specialist WiFi Icon
    To continue from your previous thread, because the problem has recurred; it is time for you to make arrangements with Acer France to repair your device, if it is still under warranty. That would be the only perfect solution. If you are not located in France, contact your local Acer Support.
    If you wait too long and the warranty expires, Acer will not repair it free of charge.
    If the device is no longer under the warranty, you will need professional assistance because one of the RAM is soldered.  It is technically difficult to test it.  If the motherboard has failed, paid professional support would be necessary.

  • You can check if the interlock power interrupt button is pressed down:

    Then just put some layers of insulation tape in the compartment that covers this button and test:

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