Triton 700 Dead Battery and bad pixels.

cmacclel
cmacclel Member Posts: 6

Tinkerer

edited November 2023 in 2018 Archives
So my battery is now junk and I need to send the unit to Texas for repair. Battery states 100% charge and if I unplug the AC Adapter it run anything intensive it shuts down immediately. I have a question about Acer's bad pixel policy they state a 1080p display needs ≤ 2 Bright Sub Pixel or ≤ 5 Dark Sub Pixels's to be replaced under warranty. What would you classify what I have here? Looks like a cluster of 4 Bright Pixels right?

Answers

  • cmacclel
    cmacclel Member Posts: 6

    Tinkerer

    edited October 2018
    Thank You!

  • cmacclel
    cmacclel Member Posts: 6

    Tinkerer

  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    Hi @cmacclel,

    follow the steps below and also follow the link. hope it will help you fix your issue. 


    https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset - battery reset 

    Hold Windows key + X.->
    Device Manager.-> In Batteries section, right-click on your battery driver, commonly it’s Microsoft  ACPI-Compliant Control Method Battery. Then click Uninstall device.-> Shut down your laptop again and then disconnect the power plug.

    >Power on your laptop and when it boots into your Windows, your battery driver would be reinstalled automatically.

    I suggest you to try running the Hardware and Device troubleshooter and check.


          a. Press Windows Key + X key, Click on Control Panel.
          b. Type troubleshooting in the search bar, click on troubleshooting.
          c. Click on Hardware and Sound, click on Hardware and Devices.
          d. Follow the steps from the wizard to run the troubleshooter.



    Accept if its Helpful.   B)
  • Red-Sand
    Red-Sand ACE Posts: 1,892 Pathfinder
    Yeah just send it in for warranty bro
    - Hotel Hero
  • cmacclel
    cmacclel Member Posts: 6

    Tinkerer

    Was shipped back to Asus Repair and they should receive it tomorrow. I'll post an update after the repair.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    Asus repair ??? :p


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • cmacclel
    cmacclel Member Posts: 6

    Tinkerer

    xapim said:
    Asus repair ??? :p
    LOL I was dealing with Asus on a code that day I posted.....LOL Acer Asus...LOL. Hopefully they replace my screen.
  • cmacclel
    cmacclel Member Posts: 6

    Tinkerer

    edited October 2018
    Well I'm impressed the Acer received the Laptop Thursday 10/18 morning and I just received the notification the repair was completed today 10/19. They replaced the battery and LCD Panel.