My chromebook R11 does not let me turn bluethooth on

lucascervera
lucascervera Member Posts: 1 New User
edited November 2023 in 2018 Archives
After a recent powerwash, bluetooth is off and won't turn on when clicking on  Settings / Bluetooth / Off

Any idea why?

Detailed build information

Platform10895.56.0 (Official Build) stable-channel cyanFirmwareGoogle_Cyan.7287.57.180ChannelCurrently on stableChange channelARC Version5006116Blink537.36 (@e3a5f87b64d44c4b311d2458f16b9f469e2597fb)V86.9.427.22User AgentMozilla/5.0 (X11; CrOS x86_64 10895.56.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.95 Safari/537.36Command Line/opt/google/chrome/chrome --ppapi-flash-path=/opt/google/chrome/pepper/libpepflashplayer.so --ppapi-flash-version=31.0.0.108 --ui-prioritize-in-gpu-process --use-gl=egl --enable-native-gpu-memory-buffers --gpu-sandbox-failures-fatal=yes --enable-logging --log-level=1 --use-cras --enable-wayland-server --user-data-dir=/home/chronos --login-profile=user --has-chromeos-keyboard --enable-touchview --guest-wallpaper-large=/usr/share/chromeos-assets/wallpaper/guest_large.jpg --guest-wallpaper-small=/usr/share/chromeos-assets/wallpaper/guest_small.jpg --child-wallpaper-large=/usr/share/chromeos-assets/wallpaper/child_large.jpg --child-wallpaper-small=/usr/share/chromeos-assets/wallpaper/child_small.jpg --default-wallpaper-large=/usr/share/chromeos-assets/wallpaper/oem_large.jpg --default-wallpaper-small=/usr/share/chromeos-assets/wallpaper/oem_small.jpg --default-wallpaper-is-oem --enable-consumer-kiosk --arc-availability=officially-supported --arc-transition-migration-required --enterprise-enrollment-initial-modulus=15 --enterprise-enrollment-modulus-limit=19 --login-manager --first-exec-after-boot --vmodule=*arc/*=1,nss_cert_database_chromeos=1,*/assistant/*=1,*chromeos/login/*=1,auto_enrollment_controller=1,*/ui/ozone/*=1,*/ui/display/manager/chromeos/*=1,*night_light*=1,update_engine=1,component_updater_service=1,power_button_observer=2,webui_login_view=2,lock_state_controller=2,webui_screen_locker=2,screen_locker=2 --silent-launchBuild DateThursday, September 13, 2018

Answers

  • Sharanji
    Sharanji ACE Posts: 4,327 Pathfinder
    lucascervera 
    To fix some Chromebook problems, you might need to reset your Chromebook hardware, also called a hard reset.
    Please try shutting down your Chromebook completely and restarting to see if bluetooth is enabled.
    If not,  try a  hard reset Turn off your Chromebook. Press Refresh Refresh + Power Power.

    Let us know the status of the issue. We will be glad to assist u further.

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