Help with re-setting password

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SnowyP
SnowyP Member Posts: 2 New User
edited March 4 in 2018 Archives
My husband has recently passed away and I have inherited his Acer Iconia 10. Unfortunately I don't have his password and all my guesses have been wrong! I phoned Acer for help to reset but they said it would cost £35 to 'mend' it. Is there any other way to reset the password myself, please?

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  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    Answer ✓
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    SnowyP said:
    My husband has recently passed away and I have inherited his Acer Iconia 10. Unfortunately I don't have his password and all my guesses have been wrong! I phoned Acer for help to reset but they said it would cost £35 to 'mend' it. Is there any other way to reset the password myself, please?
    Follow the steps below to reset the device 

    https://us.answers.acer.com/app/answers/detail/a_id/29893/session/L3RpbWUvMTUzOTE5NTY4MS9nZW4vMTUzOTE5NTY4MS9zaWQvZlVxb0NNYVRrOVVNNHlmTU1PQVVfUktmUmR6NDdIOUZ2WXZDTDBVMVJOMG1FVDZJMWo4XzVlZVRVMmtFMTJSOEJ3OXVTajZhaVhDQmFKSld6WXhPaUluZUZvUVF3cGJja2RRZk1jc3JEUCU3RVhYMUh2alZBZlBoUEElMjElMjE=
    1. Power off the tablet.
    2. Press and hold the Volume up button, which is located closest to the touch screen lock switch.
    3. With the Volume up button held, press and hold the Power button for 3 seconds then release it. Continue holding the Volume up button.
    4. Once the tablet screen turns on, release the Volume up button.
    5. On the Select Boot Mode screen, select [SD Image Update Mode]. Use the Volume up and Volume down keys to navigate through the menus and use the Power button to select the desired option.
    6. On the Android system recovery screen, select wipe data/factory reset.
    7. When prompted to Confirm wipe of all user data, select Yes -- delete all user data.
    8. On the Android system recovery screen, select reboot system now. Your data will be erased.
    9. Your tablet will reboot and go to the Welcome screen. Follow the onscreen steps to setup your tablet.
    Click on 'Yes' to accept my comment as answer

Answers

  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    Answer ✓
    Options
    SnowyP said:
    My husband has recently passed away and I have inherited his Acer Iconia 10. Unfortunately I don't have his password and all my guesses have been wrong! I phoned Acer for help to reset but they said it would cost £35 to 'mend' it. Is there any other way to reset the password myself, please?
    Follow the steps below to reset the device 

    https://us.answers.acer.com/app/answers/detail/a_id/29893/session/L3RpbWUvMTUzOTE5NTY4MS9nZW4vMTUzOTE5NTY4MS9zaWQvZlVxb0NNYVRrOVVNNHlmTU1PQVVfUktmUmR6NDdIOUZ2WXZDTDBVMVJOMG1FVDZJMWo4XzVlZVRVMmtFMTJSOEJ3OXVTajZhaVhDQmFKSld6WXhPaUluZUZvUVF3cGJja2RRZk1jc3JEUCU3RVhYMUh2alZBZlBoUEElMjElMjE=
    1. Power off the tablet.
    2. Press and hold the Volume up button, which is located closest to the touch screen lock switch.
    3. With the Volume up button held, press and hold the Power button for 3 seconds then release it. Continue holding the Volume up button.
    4. Once the tablet screen turns on, release the Volume up button.
    5. On the Select Boot Mode screen, select [SD Image Update Mode]. Use the Volume up and Volume down keys to navigate through the menus and use the Power button to select the desired option.
    6. On the Android system recovery screen, select wipe data/factory reset.
    7. When prompted to Confirm wipe of all user data, select Yes -- delete all user data.
    8. On the Android system recovery screen, select reboot system now. Your data will be erased.
    9. Your tablet will reboot and go to the Welcome screen. Follow the onscreen steps to setup your tablet.
    Click on 'Yes' to accept my comment as answer
  • SnowyP
    SnowyP Member Posts: 2 New User
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    Thank you so much...I'm in! =)