touch screen

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mallam
mallam Member Posts: 2 New User
edited November 2023 in 2018 Archives
touch screen in my acer chrome book don't work can you help me please

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  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
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    mallam said:
    touch screen in my acer chrome book don't work can you help me please

    Reset your Chromebook hardware

    To fix some Chromebook problems, you might need to reset your Chromebook hardware, also called a hard reset.

    Try a hard reset only after other ways to fix the problem have failed. It will restart your Chromebook hardware (like your keyboard and touchpad), and might delete some files in your Downloads folder.

    Hard reset your Chromebook

    For most Chromebooks, follow the steps below:

    1. Turn off your Chromebook.
    2. Press Refresh Refresh + Power Power.
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  • billsey
    billsey ACE Posts: 31,722 Trailblazer
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    What model is your Chromebook? Some don't have touchscreens.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • mallam
    mallam Member Posts: 2 New User
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    my model is chrome book R11
  • billsey
    billsey ACE Posts: 31,722 Trailblazer
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    There are a bunch of different R11 models. Maybe something like CB5-123-xyz?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
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    mallam said:
    my model is chrome book R11
    In US there are 4 models in this series  Model Names: CB5-132T-C1LK, CB5-132T-C9KK,  CB5-132T-C67Q, CB5-132T-C18Y and all these models are Touch enabled devices.

    If any of the above mentioned model numbers is your device then i would recommend you to try the hard reset.

    You can check my post on how to perform hard reset
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