I have an acer Preadator Helios 300 G3-571, Its abruptly shutting down despite battery charge?

sprx77
sprx77 Member Posts: 1 New User
edited November 2023 in 2018 Archives
W

Answers

  • Kamalika
    Kamalika Member Posts: 423 Specialist WiFi Icon
    edited October 2018
    Hi sprx77,
      Could you please let me know if your computer shuts down when connected to charger or only when running on battery. Also does the computer feels hot when it shuts down. 
    If it shuts down only when running on battery please try uninstalling and reinstalling the battery driver.
    Steps to follow.
    1) Press Windows logo key+X(together on your keyboard)
    2) On the box that appears click on device manager from the left panel.
    3) In this look for battery and click the arrow by the side of battery.
    4) Right click on battery driver and choose uninstall(Make sure that you UNCHECK the delete driver box if its checked as we dont want to delete driver)
    5) Now Restart computer to get fresh driver installed automatically. Charge the laptop till 100%. Then remove and work on battery. Should not shut down any more.

    Please let me know if issue persists.

    If I answered your question, please mark my post "accept" to make it easier for others to find the answer!