The laptop temperature is so high at idle after making windows updates to version 1803

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MohamedBadr
MohamedBadr Member Posts: 3 New User
edited November 2023 in 2018 Archives
ACER Predator Helios 300 PH315-51-78NP

According to Predator Sense provided by ACER 
At idle, the temperature of the CPU is 60C and with playing Tom Clancys Rainbow Six Siege it reaches 87C
the GPU monitoring isn't working and it is saying that "Discrete GPU is idle" knowing that it was working before making windows updates.
also i can't notice a big difference in temperature when i put fans on max.. just 4C lower 


knowing that the room temperature is 22 C and the laptop is on a flat surface and is put in a table allowing it to have fresh air by 2 inches
i brought my laptop two weeks ago and it was working great before making any updates

Answers

  • Commodore_1995#
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    Have you tried uninstalling and reinstalling the nvidia driver so that your video card is active again and can monitor temperatures again?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • MohamedBadr
    MohamedBadr Member Posts: 3 New User
    edited October 2018
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    Have you tried uninstalling and reinstalling the nvidia driver so that your video card is active again and can monitor temperatures again?

    yes i did and it didn't work
  • Commodore_1995#
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    Make sure uninstalling and reinstalling predator sense solves the problem! Generally after updating windows it is necessary to uninstall and reinstall some programs so that they work correctly!
    You can also restore the notebook to some point before the problem!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • sri369
    sri369 ACE Posts: 2,623 Pathfinder
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    Put the computer to sleep or hibernate after a cold start; this many a times triggers Predator Sense to pick up graphics unit. Also disable fast startup option under windows power settings.
    Karma...
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  • OliverM3
    OliverM3 Member Posts: 50 Devotee WiFi Icon
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    Make sure uninstalling and reinstalling predator sense solves the problem! Generally after updating windows it is necessary to uninstall and reinstall some programs so that they work correctly!
    You can also restore the notebook to some point before the problem!


    I would have to agree with the video drivers and update both Intel and Nvidia drivers and make sure it's switching to the discrete video card.

    Also if you look at the gpu and cpu usage and see if either is high with nothing running. Once I did a factory wipe with windows 10 and it completed fine but it pinned the cpu at 100% usage with no app showing any usage. it was very strange and no matter what I did I could not get the usage down until I did a complete reinstall of windows. Not saying the update did this but something may be spiking the cpu or gpu usage that you could see in the task manager.

     

  • Ney10
    Ney10 Member Posts: 103 Enthusiast WiFi Icon
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    I kinda have the same problem. I just got this heat problem within this past few weeks. I have a 61C Idle temperature and when I play games like Dota 2 or CSGO, I'm getting about 95C average,
  • sri369
    sri369 ACE Posts: 2,623 Pathfinder
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    Please disable two services - windows search and superfetch. Also see if there are any more services you can disable, including all store related ones. Windows 10 has a lot of unessential services (from user perspective). 1803 can be optimized to near 0 idle CPU.
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  • MohamedBadr
    MohamedBadr Member Posts: 3 New User
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    sri369 said:
    Please disable two services - windows search and superfetch. Also see if there are any more services you can disable, including all store related ones. Windows 10 has a lot of unessential services (from user perspective). 1803 can be optimized to near 0 idle CPU.
    i've tried a lot of ways but nothing worked effectively, so how can i do it? 
  • sri369
    sri369 ACE Posts: 2,623 Pathfinder
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    i've tried a lot of ways but nothing worked effectively, so how can i do it? 
    Open task manager... CPU tab... keep system open for a few minutes without doing anything, and share the screenshot please.
    If you have Predator Sense, you can use that too.
    Karma...
    LIKE - if helpful
    ACCEPT - if helped resolve
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  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited October 2018
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    Just some heads up superfetch service no longer exists on win10 1809 17763.1 it seems they renamed it to SysMain :p


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Commodore_1995#
    Options
    If this information is important, this is the temperature table considered normal for your model:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited October 2018
    Options
    If this information is important, this is the temperature table considered normal for your model:

    Obrigado pela tabela :)

    Thanks


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • sri369
    sri369 ACE Posts: 2,623 Pathfinder
    Options
    xapim said:
    Just some heads up superfetch service no longer exists on win10 1809 17763.1 it seems they renamed it to SysMain :p
    Changing an apt name to something so stupidly unrelated to its name... in the generation when most of the stuff is on SSDs... how much more stupid can guys at MS get?
    Karma...
    LIKE - if helpful
    ACCEPT - if helped resolve
    ---------
    Nitro 7 - AN715-51 - user benchmark: https://www.userbenchmark.com/UserRun/37631045