Internet speeds of 0.5mbps on Swift SD314-52 PLEASE HELP

PSRobinson
PSRobinson Member Posts: 3 New User
edited November 2023 in 2018 Archives
Hi everyone,

Completely new here so apologies if this has been asked before, I cannot find it if it has. 

Basically, running a Swift SF314-52 on windows 10. I was running with AVG free but now using Malwarebytes as I thought this might have been the issue. 

I have sky internet which gets +30mbps on all other devices including another laptop however my Acer barely gets 1mbps. I have trouble just loading web pages. I've tried everything I can think of after trawling the internet and now need some professional help (or at least some experienced). 

I've uninstalled the network drivers and updated, I've uninstalled the VGA drivers and updated, I've uninstalled and I've even disabled all of my cloud based services. Nothing seems to work. 

Any advice at all would be greatly appreciated. 

Regards

Peter

Answers

  • Hi! What band are you connecting to? 2.4 or 5 ghz?
    If it is in the 2.4ghz band, go to the device manager and click the network card driver! Select bandwitdth or channel width and leave it in auto!

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • PSRobinson
    PSRobinson Member Posts: 3 New User
    Hi! What band are you connecting to? 2.4 or 5 ghz?
    If it is in the 2.4ghz band, go to the device manager and click the network card driver! Select bandwitdth or channel width and leave it in auto!

    Hi egydiocoelho,

    It is 2.4 and my settings are already at auto. Thank you for the try though. At my wits end with it and Acer still haven't come back to me.
  • Can you inform the model of the network card wifi?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited October 2018
    See if that solves:

    I would also try resetting the router!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • PSRobinson
    PSRobinson Member Posts: 3 New User
    I have reset the router and all settings you have mentioned are the same. The router is Intel(R) Dual Band Wireless-AC 7265
  • Download this driver and see if it solves the problem: https://downloadcenter.intel.com/pt-br/downloads/eula/28143/Software-Intel-PROSet-Wireless-e-Drivers-para-Windows-10?httpDown=https://downloadmirror.intel.com/28143/a08/WiFi_20.80.0_PROSet64_Win10.exe
    However I recommend that you uninstall and delete the previous driver wifi and then restart the notebook:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)