A515-51G-515J received wrong product

LucasR
LucasR Member Posts: 5

Tinkerer

edited August 2023 in 2018 Archives
I ordered an acer A515-51G-515J on amazon and ended up reciving a A515-51G-5504.
in amazon page the amazon page seemed clear that yo could have a SSD connected as well as a HDD but when i received the computer the SSD was occupying the slot the HDD would normally occupy.
is there any way for me to use the SSD that came with the computer as well as a HDD that i already own? If so,How?
would I be able to return the computer somehow through Acer support or do I have to try and contact amazon?
I've found a similar topic on this forum but the answer was unsatisfactory. Thanks in advance.

Answers

  • wis
    wis Member Posts: 713 Seasoned Specialist WiFi Icon
    It would be better to return the device to Amazon; because if you didn't purchase from the Acer store directly, Acer bears no responsibility for sending the wrong product.  Additionally if you swap out the SSD for the HDD, it may void the warranty.
    Amazon is generally good about returns.  If that turns out not to be the case & you can't live with the SSD, you can return here for help about the swap.