Wireless Network Adapter continually needs to be reset.

Hello,

Pardon my lack of tech knowledge. Spectrum recently swapped out my old modem/router (both in 1 device) for a new modem and new router. The old router used an N signal and the new one uses an AC signal. My Predator laptop now has issues where the wireless will completely drop out (not just the network i'm using, but the computer won't pick up any wireless networks), and I have to go into the Network and Internet Settings and run the diagnostic tool which will reset the wireless network adapter and everything will be good again. Then randomly it'll happen again. There doesn't seem to be anything I'm doing or not doing at the time to trigger it, and I've turned off the ability for the computer to turn the adapter off to save power through the device manager.

Does anyone have any similar experience or any idea how to fix this?

Thanks

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Kamalika

Hi Laxgimly,
Please try to uninstall and reinstall the network drivers ones and check. To do this follow the steps below.
1) Turn on computer and go to desktop screen.
2) Now Press the windows logo key and X( on keyboard).
3) On this page click on Device manager from left side of the screen.
4) Then Look for Network adapters. Press the arrow button by the side of Network adapters.
5) Look for wifi driver. Ones you detect that. Right click and select Uninstall driver/ device( Note: Make sure to uncheck the box if it says delete driver, as we are NOT deleting driver).
6) Now restart computer which will reload a fresh driver automatically. Then work on internet and check if its working fine.Also restart the router ones this is done.

Please let me know if this fixes your issue

Laxgimly

When I go to the network adapters in the device manager and right click the wireless network adapter I don't have an option to uninstall the driver. I've clicked update driver but it says its up to date.

Image: https://us.v-cdn.net/6029997/uploads/editor/3w/p0c590p2jwid.png

Kamalika

Hi Laxgimly,
Thanks for you response. If you are not getting the uninstall driver option on doing right click, then Double Click on the Killer wireless driver.
It will open up another box.From the top click on driver tab.
On lower left hand side you will see UNINSTALL. Please click that to uninstall the driver and restart computer.
Let me know if this fixed your issue.

Laxgimly

Is that the Uninstall Device button?

Kamalika

Hi Laxgimly,

Click Start, type Device Manager, and press Enter.
Find and double-click the category of device whose driver you wish to uninstall .In your case Network Adapters.
Right-click the device, and click Uninstall.
Windows will prompt you to confirm the device’s removal. Click OK to remove the driver.
After the uninstallation is complete, reboot your computer as soon as possible.
In a pinch you can use the Windows Device Manager to uninstall troublesome driver software.
If that option is not coming then try this.
Click Start, type Device Manager, and press Enter.
Find and double-click the category of device causing the issue (in your case Network Adapters).
Double-click the problematic device to bring up the Properties window.
Click the Driver tab.
Click the Uninstall Tab
A dialog box will ask you to confirm your decision to uninstall driver. Click Yes
Use the Properties menu to uninstall your driver software

Laxgimly

Ok, tried that and its still doing the disconnect thing. I noticed that when it happens my Wi-Fi will show "Disabled"

Image: https://us.v-cdn.net/6029997/uploads/editor/de/xkib4ul9q8uh.png

Also, thank you for taking the time to try and help me out. I've ordered myself an ethernet cable for a short term fix, but that sort of ruins the portability of the laptop

Kamalika

Hi,
Please try the following steps and see if this fixes the issue.

Turn off a network adapter option:

Windows 10, by default, has an option enabled on some network adapters that allows the computer to turn off the network adapter to save power, even when all power saving options are disabled. . To turn off the option, follow the steps below.

Click Start, then Settings.
At the bottom of the settings tab, you will see a “Device Manager” option, click it.
In the device manager, head to the “Network Adapter” option and select your network card, right click on it and then select “Properties”.
Go to the Power Management option and uncheck “Allow the computer to turn off this device to save power”.

Continuously ping your router:

If the issue still persists, you can try out pinging your continuously. It’s a bit of a hassle every time you start up your PC, but it can run in the background. Follow these quick and easy steps every time you start up your PC to lower the amount of random disconnects.

Click on the “Search” button (Far left of side on the task bar, next to the Start button)
Type in CMD and press enter.
Ping your router’s IP Address by typing “ping 192.168.1.1 –t” and leave it running the background.
Keep in mind that the IP Address shown above is default for most home routers. If your router’s IP differs, please consult your router packaging or website for details.

Check your proxy settings:

Click Search, type inetcpl.cpl and press enter.
Click the Connections tab and click the LAN settings option.
Verify if "Use a proxy..." is checked, if so, uncheck it and click OK/OK to exit.

Reset the Wi-Fi AutoConfig service

1) On your keyboard, press the Windows logo key and R at the same time. Type services.msc and pressEnter.

2) Highlight WLAN AutoConfig. Double-click it.

3) Change the Startup type to Automatic.

4) Click Apply and OK to save and exit.

Hopefully some of these fixes will work for you if you are experiencing random disconnects.

Laxgimly

Still no luck. Ran the ping once but didn't catch the network adapter issue. Will run it and see if I catch it and see if it says anything.

Kamalika

Hi
Were you able to change proxy settings and also choose auto config .
Please restart the router ones.
Also try deleting your network and adding it back as new.
Then check. If it still fails, then its a hardware issue with computer may be with the NIC card. You will need to check with acer support for warranty repair options.
http://www.acer.com/worldwide/support/

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