Random power off on Acer Nitro 5 AN515-42

Akash1111

I have bought a new Acer Nitro 5 laptop and I have been experiencing random blue screen error and poweroffs. It has occured like 10 times after I have bought the laptop 3 months before .when. Searching on event viewer it says kernel 41 error. It happens randomly power connected and on battery.  Please help   thanks 

Kamalika

Hi Akash1111,

How do I fix the Kernel-Power 41 Crtical Error?

Here’re 2 methods for your to try to fix this problem. Try the second method if the first one doesn’t work.

Method 1: Update all your available drivers

Mostly, the Kernel-Power 41 error is caused by the wrong device drivers on your computer, especially an old or corrupted sound card driver. So you can try to update all the available drivers on your computer to solve this problem.

There are two ways you can get the right drivers for your video card and monitor: manually or automatically.

Manual driver update – You can update your sound card driver or any othe device drivers manually by going to the manufacturer’s website for both your devices, and searching for the most recent correct driver. Be sure to choose only drivers that are compatible with your variant of Windows 10.

Automatic driver update – If you don’t have the time, patience or computer skills to update your device drivers manually, you can, instead, do it automatically with Driver Easy. Driver Easy will automatically recognize your system and find the correct drivers for your devices, and your variant of Windows system, and it will download and install them correctly:

1) Download and install Driver Easy.

2) Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.

3) Click the Update button next to any flagged driver to automatically download and install the correct version of that driver (you can do this with the FREE version).

Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system. (This requires the Pro version which comes with full support and a 30-day money back guarantee. You’ll be prompted to upgrade when you click Update All.)

3) Restart your computer and check to see if it works fine.

Method 2: Change your power settings

Sometimes your power settings of your computer might also make the Kernel-Power 41 error appear. Go with the following steps to change your power settings:

1) Type power settings in the search box from the Start menu. Then click Power & sleep settings.

2) Click Change when the computer sleeps. Then Change advanced power settings.

3) Double-click Hard disk > Turn off hard disk after, then set to Never. Then double-click Sleep > Sleep after and also set to Never. Click OK.

4) Restart your computer and check to see if it works fine.

Please let me know if this fixes your problem.