internation warranty

Dearthiri
Dearthiri Member Posts: 5 New User
edited August 2023 in 2018 Archives
I bought an Acer Swift 7 from Indonesia 5 months ago. Now the power flash is blinking and power won't turn on. I'm Myanmar but Acer Service Center in Myanmar can't support international warranty. I have to travel to Vietnam next month. Can i get International travelers warranty in Vietnam.

Answers

  • Jack22
    Jack22 ACE Posts: 4,199 Pathfinder
    @Dearthiri
    You can also call the Acer support center when you go to Vietnam and check on the international warranty.
    But if you want you can perform the troubleshooting steps which is mentioned below and check. These step might fix the issue

    power drain: Just check the back of the unit, you can find a pin hole , unplug the charger and turn off the unit. now put a paper clip in the small pin hole and press and hold it for 30 sec.
    BIOS default: After power drain is done, power on the u nit, but as soon as you power on the unit keep pressing the F2 key so that it take you to BIOS page. Press F9 and press Enter than press F10 and press Enter. the unit will restart

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  • Jack22
    Jack22 ACE Posts: 4,199 Pathfinder
    @Dearthiri
    Check this Link for Acer Support 
    http://www.acer.com/worldwide/support/
    Click on 'Yes' if the comment answers your question!
  • wis
    wis Member Posts: 713 Seasoned Specialist WiFi Icon
    Here is the "Contact Us" information for Vietnam.  You will need your SNID, which is on the back cover. 

    If they tell you that they will cover your device under warranty, write the name of the Acer employee down.  If there is an employee number, it would be even better.  It would be frustrating to go to the Ho Chi Minh City/Hanoi Acer Center & be told that they can't help.  If you have the date of your telephone inquiry, the name of the Acer employee & the employee number;  the Acer Center will have to try harder to assist you.

    Because there is an email address, you can print the inquiry & reply as a safeguard, before travelling to Vietnam.