Acer Aspire Nitro 5 is giving me a black screen

So, I’ve been on google searching for every possible solution for this, but I haven’t found anything that works. About an hour ago, I was doing school work on my laptop. Everything was fine until google chrome froze. I had no choice, but to force shutdown. I let it sit for a bit to make some breakfast. I came back and tried to power it on, but it was only a black screen. The power indicator was blue and my keyboard backlight was on too, but I didn’t see the acer startup logo or anything. I tried the pinhole solution, but had no luck. I literally bought this laptop like 2-3 weeks ago and I really need to do my work. Please help.

Accepted answers

All comments

Commodore_1995#

What is the exact model of notebook? Example v3-571! To reset the battery properly, you must turn off the notebook and disconnect it from the power supply! Then you must press the pinhole button for five seconds and leave the notebook off for five minutes! Did you do it that way?

TECH_MAN

Hi @Jinkies

You could try a battery reset, switch off the laptop, disconnect all external devices

Unplug AC power adapter.
Locate the battery reset pinhole on the bottom of the computer.
Insert a small paperclip in the battery reset pinhole. Hold the reset button for 4 seconds.
Let the computer sit for 5 minutes with no power.
Connect the AC adapter and power on the system
Power on the system. As soon as the first logo screen appears, immediately press F2 for notebooks or Delete for desktops to enter UEFI. Press F9 and then Enter to load the default configuration. Press F10 and then Enter to save and exit.
Try to login computer
Sign in, press Windows key + X, click Device Manager, expand Display Adapter, right click the display driver then click Uninstall. Restart your computer to see if setup completes successfully

DavidRocks

This happened to my Nitro 5 too (incase the model you're using is also the same as mine considering that tons of people had this happen to them). A quick BIOS update fixed it. You can try it out by googling "Acer download drivers & manuals", type in your serial number and follow the instructions and you should be fine. Although I wouldn't recomend doing this unless you've tried everything you could. Good luck

Commodore_1995#

The bios update can solve, but to do this he has to inform the correct model!

Jinkies

egydiocoelho said:

What is the exact model of notebook? Example v3-571! To reset the battery properly, you must turn off the notebook and disconnect it from the power supply! Then you must press the pinhole button for five seconds and leave the notebook off for five minutes! Did you do it that way?

I tried that, but it didn’t work. I stopped by BestBuy today and turns out I had a defective device. My motherboard blew, so I had to replace it.

Jinkies

DavidRocks said:

This happened to my Nitro 5 too (incase the model you're using is also the same as mine considering that tons of people had this happen to them). A quick BIOS update fixed it. You can try it out by googling "Acer download drivers & manuals", type in your serial number and follow the instructions and you should be fine. Although I wouldn't recomend doing this unless you've tried everything you could. Good luck