Usb-c doesn't work with surface book 2 15"

Cooljetdi
Cooljetdi Member Posts: 3 New User
edited February 16 in 2019 Archives
I purchase a new acer5 ultra wide monitor 38" xr382cqk yesterday.

I tired to use the included usb-c to usb-c cable that comes with the Acer monitor.

I connected the cable to my surface book 2 and acer monitor. My laptop screens shows few seconds on the monitor and then gone. It keeps on and off the screen.

Any advise?

Best Answer

  • thamahes2018
    thamahes2018 Member Posts: 174 Skilled Fixer WiFi Icon
    Answer ✓
    Hi Cooljetdi, In order to isolate the issue and to find the the exact cause root, Did you try connecting Acer monitor with different computer or different cable.

Answers

  • thamahes2018
    thamahes2018 Member Posts: 174 Skilled Fixer WiFi Icon
    Answer ✓
    Hi Cooljetdi, In order to isolate the issue and to find the the exact cause root, Did you try connecting Acer monitor with different computer or different cable.
  • Cooljetdi
    Cooljetdi Member Posts: 3 New User
    Yes, I did. But all other computers don't show screen on Acer monitor. I think Acer monitor has problem with usb-c or maybe its cable 

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