My laptop freezes frequently and no one can fix it.

AmirG93
AmirG93 Member Posts: 3 New User
edited August 2023 in 2018 Archives
I have Aspire 5755G, since 3 years ago I have a problem with freezing. It started suddenly, I checked RAM, HDD, hardware and software, drivers and even I upgraded Bios and ram. But nothing can solve it. no one can find what's the problem. I need some help and someone to know exact problem. When it happens the screen is still on like a photo but nothing will work correctly such as alt+ctl+del. It's not even a blue screen. the only thing I can do is to press power button or unplug the cable.
I have checked these items more than once:
HDD and chkdsk and bad sector
Ram and upgraded to 6 gb 
software and hardware 
drivers
bios and upgraded version
windows version 


is there any one who know the solution?

Answers

  • wis
    wis Member Posts: 713 Seasoned Specialist WiFi Icon
    Other causes to consider.
  • You should consider overheating in the processor; some sector may be bad on hd, so I recommend you use the crystaldiskinfo;
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • AmirG93
    AmirG93 Member Posts: 3 New User
    You should consider overheating in the processor; some sector may be bad on hd, so I recommend you use the crystaldiskinfo;

    Can this app tell me whats wrong? Because there is no special time. When I am watching movie , or laptop is downloading on battery saver mode and no app or anything is open, or every kind of situation can be freezing time. 
    I will test it and I hope to receive responses. 
     
  • This program will check how healthy your hd is!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • AmirG93
    AmirG93 Member Posts: 3 New User
    This program will check how healthy your hd is!
    hello
    I used this app and everything was fine, but I experienced freezing again and again. 
    when it happens, I can't hear HDDs sound. 
    Is this possible that HDD has bad sector?
  • You can check if the problem occurs because of some outdated driver! Download the driverbooster and update the notebook drivers! Disable fast start up also if you have windows 10 installed!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • wis
    wis Member Posts: 713 Seasoned Specialist WiFi Icon
    edited October 2018
    If you are unable to hear the HDD spin, here are the causes. It will be a good idea to create a system image before you get a BSOD.
  • wis
    wis Member Posts: 713 Seasoned Specialist WiFi Icon
    If the HDD does fail, here are some Ebay UK offerings.  The replacement seems fairly simple.

    https://www.youtube.com/watch?v=2ee-skv7o7A