BSOD ACER ASPIRE A515-51G

alpay1994
alpay1994 Member Posts: 26 Troubleshooter
edited September 2023 in 2019 Archives
Hi, i upgraded my RAM 4 gb to 8 gb on a515 51g 51r7 laptop. Checked my RAM qualifications before getting and it was compatible with my system. After this upgrade i had several BSOD error. 

Best Answer

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,305 Trailblazer
    Answer ✓
    Put the topic as resolved and accept my answer!
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                                                     egydiocoelho Trailblazer
     
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«13

Answers

  • alpay1994
    alpay1994 Member Posts: 26 Troubleshooter
    SYSTEM SERVICE EXCEPTION
    DRIVER CORRUPTED EXPOOL
    PAGE FAULT IN NONPAGED AREA
    These are the BSOD’s that i had.
  • alpay1994
    alpay1994 Member Posts: 26 Troubleshooter
  • What kind of memory did you buy? Can you a photo showing the specification of both memories rams using aida64?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • I would like to see the specs of ram that was already installed on your computer as it has 4gb of ram onboard and I would like to see the spec of that onboard memory compare to the one you bought!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • wis
    wis Member Posts: 713 Seasoned Specialist WiFi Icon
    Driver related: SYSTEM SERVICE EXCEPTION, DRIVER CORRUPTED EXPOOL
    Driver/RAM related: PAGE FAULT IN NONPAGED AREA
    My Chromebook is unable to load the minidumps.

    The easiest thing to do is to replace the 8 gb RAM with the old 4 gb stick.

    Take a look at the  
    Crucial.com 8 gb specifications & compare with yours.
  • alpay1994
    alpay1994 Member Posts: 26 Troubleshooter


    Neither cpu-z nor aida64 show me the specs of my 4 gb ram. Before installing my ram i looked up cpu-z .

  • wis
    wis Member Posts: 713 Seasoned Specialist WiFi Icon
    This webpage indicates that one of the slots has been soldered, which means that you purchased another 4 gb stick. 

    Is this 4 gb stick the one you purchased?  
  • This model supports an expansion up to 20 gb!
    Your model is compatible with these memories:

    It is possible that a bios update solves the compatibility problem, but it is a risky process! If you decide to do it, I recommend you remove the ram memory and after updating the bios connect it again and test!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • wis
    wis Member Posts: 713 Seasoned Specialist WiFi Icon
    First time visiting a Turkish website, seeing the symbol for the Turkish lira & even an exchange rate (probably not a good sign for the average citizen).

    Bilendenal.com, Kingston & Acer all use different parts numbers, which greatly adds to the confusion.  The purchased 4gb stick appears to be compatible.

    I presume that once the purchased stick has been removed, the BSOD is resolved.  If that is the case, then we need to explore driver issues.

    I've not had the time to read through all of the articles, but there appears to be overlaps.  
    SYSTEM SERVICE EXCEPTION troubleshooting
    Chromebook unable to open minidump files, but 1 thread on DRIVER CORRUPTED EXPOOL
    PAGE FAULT IN NONPAGED AREA tutorial.   
  • alpay1994
    alpay1994 Member Posts: 26 Troubleshooter
    I'm having constantly BSOD's with different codes. I just can't follow them. There are so many crashes. I will remove my ram from my sistem and just observe for a 2 day. In this 2 day at least 8 different BSOD i have come up with. In a turkish forum another person said that if i update my bios, this can solve my problem. My laptop has warranty. If these BSOD's wont solve i will send my laptop to Acer. Thanks for help guys. 

  • Yes, it can solve, as usually a bios update adds compatibility with some hardware or solves some security issue! However if you are trying an update, I recommend you unplug the memory that is having problems before updating!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • alpay1994
    alpay1994 Member Posts: 26 Troubleshooter
    BIOS update is a risky action in Turkey because the electricity is not standart at everywhere,it can be gone in any second. Acer service should do it for me. I removed my RAM. Working with just 4 gb. 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,305 Trailblazer
    edited September 2018
    I think the safest option is to exchange ram! However if you plan to upgrade the bios, you connect the notebook to a no-break so that it does not lack power in the middle of the process!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • alpay1994
    alpay1994 Member Posts: 26 Troubleshooter
    I checked the acer support and saw this ;

    My BIOS;

    My version is 1.12 but this one is named as 1.09 and the date is 1 month later. Confused about which one is the new one.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,305 Trailblazer
    edited September 2018
    Version 1.09 was released on the 26th of the month 09 of 2017! Version 1.12 was released on the 29th of the 11th month of 2017! The final version 1.12 was completed on the 8th of the month 11 of 2017, so the bios shows the date a little lower than the release!
    Press windows + r and type infoconfirm msinfo32 and see the bios version here:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • alpay1994
    alpay1994 Member Posts: 26 Troubleshooter
    In the system info 8.11.2017 is the date of the v1.12 as you said. Well upto now for 1 hours nothing happened after removing my external RAM. I will observe for 2 days. 
  • Can you test ram on another notebook?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • alpay1994
    alpay1994 Member Posts: 26 Troubleshooter
    I can't test it because i only have ddr3 ram slotted pc. I think the problem is as you said bios update. Too many driver issue is coming up with my RAM upgrade and i never come up with this type of issue. 
  • wis
    wis Member Posts: 713 Seasoned Specialist WiFi Icon
     Still haven't the chance to thoroughly read my own links.  While you wait for your laptop to misbehave, I'll read them & the minidumps.

    Because the purchased 4 gb RAM has been removed & if there continues to be no BSOD, I would suggest the following:

    1) Create a Macrium system image just in case anything goes wrong with the driver updates.  It is not necessary to buy Macrium, just download the 7 days free trial version.  Don't clone your hard drive/SSD because it will take too long & the recipient external drive will have to be larger than the internal drive.  Just create a system image.

    2) Borrow a friend's generator if you are concerned about a power outage during the driver update. If disaster strikes, restore  the system image & the laptop will be returned to the state before the firmware update.

    3) If there are more BSOD's with the purchased RAM out, definitely have Acer fix it as it is under warranty.  If they won't or can't fix it, return here & we will think of more solutions.