Video faded / washed / not crisp!

tm2844
tm2844 Member Posts: 1 New User
edited August 2023 in 2018 Archives
Brand New Aspire E-15 (E5-576-392H).  Videos from YOUTube and Netflix are faded and not as crisp as non-video displays.  And the battery does not seem to be giving me more that about 3 hours.  Just started it up yesterday.  Do not want to spend a lot of time on this.  If I have to, I will just send it back!

Answers

  • JackE
    JackE ACE Posts: 45,177 Trailblazer
    Battery time should improve with use but mostly depends on how it's being used. Just keep monitoring it for a week or so. As for the videos, use the Quick Access App just play around with display graphics settings to see if you can improve videos. Double check the vendor's time period on refunds or exchanges cuz you're gonna wait a lot longer on warranty service. Jack E/NJ

    Jack E/NJ

  • If you have acer quick access installed, disable the color and test options:

    It is possible that the option to decrease the video quality on the battery is enabled! To solve this, just disable it here:

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  • sarojsingh
    sarojsingh Member Posts: 1 New User
    video quality is very poor is there any way to improve it
  • JackE
    JackE ACE Posts: 45,177 Trailblazer
    sarojsingh If the above suggestions did not improve the video quality satisfactorily, then return the machine to the vendor/seller as soon as possible for a refund or exchange if still within their return merchandise time limit policy.  If over the seller's time limit, the arrange for ACER warranty or repair service by choosing your country through this link http://www.acer.com/worldwide/  Jack E/NJ

    Jack E/NJ