Nitro 5 turns off by itself automatically

Shrimp
Shrimp Member Posts: 5 New User
edited October 2023 in Nitro Gaming
So I just bought my Nitro 5 on amazon since it got really high rating and I have a lot of expectations for Acer since they sell good gaming laptop... However, as has been said the nitro 5 keeps shutting down automatically and the customer support can not gives you any advices beside asking you to send it back knowing you are busy as hell and can not find the time for it. Well, they are nice people trying to do their job and all but man at least give me some tips on the problem beside asking to send it back every 3 minutes although I has clearly stated that I can not find the time right now. Anyway , hope someone could help me fix this problem and thank you for your time.

Best Answers

  • Jack22
    Jack22 ACE Posts: 4,180 Pathfinder
    Answer ✓
    @Shrimpanzee

    Power Drain: Turn off the Laptop and unplug the charger. look at the back of your unit you can find a small pin hole. Put a paper clip in the pin hole and press and hold the paper clip for 40 seconds.

    BIOS Default: Press the power button, as soon as you press the power button start pressing the F2 key repeatedly, so that you can see the BIOS page. In the BIOS page press F9 and press ENTER than press F10 and press ENTER. your unit will restart. 

    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    Answer ✓
    Is it an an515-51?
    Looks like this is the interlock interrupt button! Test by putting some layers of insulation tape so this button is pressed down!

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
«1

Answers

  • Jack22
    Jack22 ACE Posts: 4,180 Pathfinder
    Answer ✓
    @Shrimpanzee

    Power Drain: Turn off the Laptop and unplug the charger. look at the back of your unit you can find a small pin hole. Put a paper clip in the pin hole and press and hold the paper clip for 40 seconds.

    BIOS Default: Press the power button, as soon as you press the power button start pressing the F2 key repeatedly, so that you can see the BIOS page. In the BIOS page press F9 and press ENTER than press F10 and press ENTER. your unit will restart. 

    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!
  • Shrimp
    Shrimp Member Posts: 5 New User
    Thank you so much
  • Jack22
    Jack22 ACE Posts: 4,180 Pathfinder
    @Shrimpanzee

    You welcome :)
    Click on 'Yes' if the comment answers your question!
  • Shrimp
    Shrimp Member Posts: 5 New User
    I think I am the unlucky guy here since I tried to reset ny bios, tightened the screws and reset the battery but it still happens again and even worst than before
  • Jack22
    Jack22 ACE Posts: 4,180 Pathfinder
    @Shrimp
    It might be because of the OS problem . So you can try resetting the unit once and check. Even after resetting the unit if the issue persist than it might be a Hardware issue , so please try doing Reset but by doing Reset it will clean all your data on the Hard drive. So take a backup of the data and than do the Reset.

    1. Navigate to Settings. ...
    2. Select "Update & security"
    3. Click Recovery in the left pane. ...
    4. Click Get started under Reset this PC.
    5. Click either "Keep my files" or "Remove everything," 
    6. Click on remove everything
    7. Than click on remove data and fully clean the drive
    Try the step if the unit turns on, if not than i guess you need to contact Acer Support.
    http://www.acer.com/worldwide/support/

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!
  • What is the exact model of your notebook? Example v3-571!
    Check if there is a power interrupt button similar to this one near the memory:


    If you see a button that looks like this, it may not be pressed properly! To solve this, just put some layers of electrical tape covering the ram compartment!

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Shrimp
    Shrimp Member Posts: 5 New User
    So this is my nitro 5
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    Answer ✓
    Is it an an515-51?
    Looks like this is the interlock interrupt button! Test by putting some layers of insulation tape so this button is pressed down!

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Did the procedure work?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Shrimp
    Shrimp Member Posts: 5 New User
    I am not sure... I did loosen the screw at the part on your screenshot and then tighten it back again which actually work for now. I did not try to open it because I was afraid that I might lose my warranty 
  • You do not lose the warranty when you open the ram compartment! But be careful not to damage any part!

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MarufAhmed
    MarufAhmed Member Posts: 6 New User
    I was just playing game. The laptop was plugged in but suddenly it just turned off. I tried to turning it on . But nothing happend. And that it was not even charging.
  • @MarufAhmedIdeally, you create a new topic by clicking ask a question.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • BhaskarV
    BhaskarV Member Posts: 18 Troubleshooter
    Is it an an515-51?
    Looks like this is the interlock interrupt button! Test by putting some layers of insulation tape so this button is pressed down!

    My laptop doesn't have this button. Model is Nitro 5 AN515-52-593F. 
    Initially, issue started with turning off randomly. Now it stopped powering on completely with or with out power adaptor. I even tried by putting little longer object than the existing cushion in the RAM cover to press the sw2.
    Now I'm worried. It is out of warranty.
    Attached images. Any inputs on this issue?
  • Lynxi_
    Lynxi_ Member Posts: 2 New User
    Is it an an515-51?
    Looks like this is the interlock interrupt button! Test by putting some layers of insulation tape so this button is pressed down!

    Do you put the tape on the cover or actually pressing down on the button, Ive put 7 kayers of tape on the cover and i still have the same problem (Power indicator turns on and in a few seconds it turn off, no fans running, no acer logo, no lit up keyboard when plugged in, nothing)
  • Can you check the lower case, the exact model of the notebook?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Sourodip
    Sourodip Member Posts: 25

    Tinkerer

    I was just playing game. The laptop was plugged in but suddenly it just turned off. I tried to turning it on . But nothing happend. And that it was not even charging.
    Did you find a solution to this?
  • Divyam1999
    Divyam1999 Member Posts: 2 New User
    Hi. I m facing the same issue. Same acer nutro 5 same model. When i move my lapyop or mode the display lid it turn off immediately. And its happening very often, i added some layers to the ram cover but the problem is still there. Is there another interlock buttons like this? 
  • Divyam1999
    Divyam1999 Member Posts: 2 New User
    Is it an an515-51?
    Looks like this is the interlock interrupt button! Test by putting some layers of insulation tape so this button is pressed down!

    Hi. I m facing the same issue. Same acer nutro 5 same model. When i move my lapyop or mode the display lid it turn off immediately. And its happening very often, i added some layers to the ram cover but the problem is still there. Is there another interlock buttons like this? And i m worried that this sudden shutdown might damage my hardisk 
  • @Divyam1999 Yes, it's possible.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
This discussion has been closed.