Problem with the USB Controller?

Carnage
Carnage Member Posts: 8

Tinkerer

edited November 2023 in 2018 Archives
Hello everyone,
on my Predator PH317-51 I can't use USB or Bluetooth (the option is simply gone). I have an unknown USB device in my device manager.
Do you have tips what kind of driver I should use or what I should do? (already tried Bluetooth driver, Serial IO driver and Chipset driver from the support site)

Thanks!

Best Answer

Answers

  • The manufacturer's drivers are optimized for your notebook! However, in cases like yours, where it becomes a bit difficult to find the correct driver, I usually use the driverbooster! Make sure it finds and updates this driver and then uninstall the program!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Carnage
    Carnage Member Posts: 8

    Tinkerer

    Thanks for the help.
    It updated a couple of drivers, but I still have an unknown USB device and it's still not working. :anguished:
  • Now copy the idhardware and paste it in google!

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Carnage
    Carnage Member Posts: 8

    Tinkerer

    There is no ID only "USB\DEVICE_DESCRIPTOR_FAILURE"
  • Carnage
    Carnage Member Posts: 8

    Tinkerer

    Isn't there a way to just download the drivers for the USB Controller? I tried to find them.. but I'm not successful
  • Carnage
    Carnage Member Posts: 8

    Tinkerer

    Maybe the path of the device is helpful?
    USB\VID_0000&PID_0002\5&17F39884&2&7
  • Deejay_tech
    Deejay_tech Member Posts: 356 Seasoned Practitioner WiFi Icon
    post screenshot of your device manager.

    My personal Acer m/c's
    1) Gaming: Acer Predator Helios 300 PH315-51
    Config:Core i5 8300H, 16GB, 250GB SSD, 1TB HDD, 1050ti GPU

    2) Daily Use: Acer Aspire A315-53  59GR
    Config: Core i5 8250u, 8GB, 256 SSD, 1TB HDD, IPS FHD 

    3) Linux Learning: Acer Aspire A315-53 P4MY
    Config: Pentium Gold 4417U, 8 GB, 256 SSD, 500GB HDD.
  • Carnage
    Carnage Member Posts: 8

    Tinkerer

    Here you go:

  • Try uninstalling the driver and plug back in
    - Hotel Hero
  • Carnage
    Carnage Member Posts: 8

    Tinkerer

    Red-Sand said:
    Try uninstalling the driver and plug back in
    Already tried uninstalling and rebooting. Does not work. I also tried the Windows Troubleshooting.
  • What kind of controller is it?
    Link?
    - Hotel Hero
  • Carnage
    Carnage Member Posts: 8

    Tinkerer

    edited September 2018 Answer ✓
    BIOS Update fixed it. https://global-download.acer.com/GDFiles/BIOS/BIOS/BIOS_Acer_1.19_A_A.zip?acerid=636694680435506104
     Thank you everyone for trying to help me.
  • Glad you could solve the problem!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)