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Acer Predator XB271HU problem

XyrokzXyrokz Posts: 2Member New User
Hi, im having a problem with my monitor. The central line of the monitor go to the left randomly and only gets fixed if i reboot or i disconnect the monitor.

How can i fix it? 

The fw version is 20170116_0_2963_14
Model is xb271hu

Thanks

Best Answer

  • Acer-MannyAcer-Manny Posts: 1,801

    Acer Crew

    Accepted Answer
    Hi all,

    We are sorry to hear that you're experiencing this issue, the resolution to this issue is to have the monitor updated to the latest G-Sync firmware at an authorized Acer repair facility. Please contact your local Acer support line https://www.acer.com/worldwide/ by selecting your country and clicking under support tab.  The issue should be resolved for firmware versions 160613 and newer.

    Note:  Even with the newly applied firmware, there are rare and isolated instances where you may encounter the issue. If you do, we suggest turning your monitor off, then back on.We will be closing this thread.

    We will be closing this thread with this post as the official solution.

    Acer-Manny 

FAQ & Answers

  • XyrokzXyrokz Posts: 2Member New User
    I forgot to mention, im using a gtx 1080 ti with it and im using the dp cable that came with the monitor. 

    Thanks
  • XanthumXanthum Posts: 2Member New User
    Same issue with the same firmware.
  • SabbysSabbys Posts: 1Member New User
    Same issue, exact same FW :anguished:
  • Acer-MannyAcer-Manny Posts: 1,801Acer Crew

    Acer Crew

    Accepted Answer
    Hi all,

    We are sorry to hear that you're experiencing this issue, the resolution to this issue is to have the monitor updated to the latest G-Sync firmware at an authorized Acer repair facility. Please contact your local Acer support line https://www.acer.com/worldwide/ by selecting your country and clicking under support tab.  The issue should be resolved for firmware versions 160613 and newer.

    Note:  Even with the newly applied firmware, there are rare and isolated instances where you may encounter the issue. If you do, we suggest turning your monitor off, then back on.We will be closing this thread.

    We will be closing this thread with this post as the official solution.

    Acer-Manny 
This discussion has been closed.

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