Cannot Upgrade to Version 1803

Mannyboy100
Mannyboy100 Member Posts: 3 New User
edited March 18 in 2018 Archives
I have an Acer Aspire Switch SW3-013.  I have tried about a dozen times to update to Windows 10 Version 1803 without success.  My BIOS is Ver 1.09.  I have uninstalled anti-virus, anti-malware programs, used the Windows 10 Update trouble shooter and have tried to update from both online and USB stick media.  The upgrade seems to take 2 to 3 hours, but at the end where it is supposed to reboot it states that Windows update failed.  Any suggestions?

Answers

  • TECH_MAN
    TECH_MAN Ally Posts: 453
    Hi @Mannyboy100

    1. Right click on Windows Start > Windows Powershell (Admin) 
    Type following (or copy and paste following) one by one and Enter 

    net stop wuauserv 
    net stop cryptSvc 
    net stop bits 
    net stop msiserver 
    Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old 
    Ren C:\Windows\System32\catroot2 Catroot2.old 
    net start wuauserv 
    net start cryptSvc 
    net start bits 
    net start msiserver 

    2. Type following in Windows Start Search box and hit Enter %systemroot%\Logs\CBS > Rename CBS.Log to something else. 
    If it doesn't allow you to rename - Type services in Windows Start Search box > Click Services > Scroll down to find the Windows Modules Installer service and double-click on it > Set its startup type to Manual > Reboot your computer 
    Go to C:\Windows\Logs\CBS > Rename CBS.Log > Reboot your computer > Then go back into the Services App and set Windows Modules Installer Service back to Automatic Startup (Note CBS log files contain information about windows update, SFC etc) 

    (Source - https://partnersupport.microsoft.com/en-us/par_...

    3. You can go to https://www.microsoft.com/en-us/software-downlo... 

    3.1 Click Update now to update to 1803 through Upgrade Assistant. 
    OR 
    3.2 You can download the latest Windows 10 package from this link (media creation tool) and follow the instructions there to upgrade. Use the very simple instructions given under Using this tool to upgrade this PC to Windows 10
    Hit 'Like' if you find the answer helpful!
    Click on 'Yes' if the comment answers your question!
  • Mannyboy100
    Mannyboy100 Member Posts: 3 New User
    Hi TECH_MAN,
    I did as you suggested.  After about 2 to 3 hours I got a message that update to Windows 10 failed!  Then I noticed that I could not log in.  I did not forget my password.  I even changed my Hotmail password, but it still would not let me in.  I did a clean install of Windows 10.  Now I seem to have 1803 and so far it is working okay.