New Laptop. Very slow.

Bloomonday

Hello,

I recently purchased the following laptop:

ACER Nitro 5 15.6" AMD Ryzen 5 RX 560X Gaming Laptop - 1 TB HDD

However, ever since starting it up, the laptop has been very slow. Even things like launching a web broswer sometimes takes sometimes upto 10-20 seconds before it appears. Games will play i.e. I have been playing Divinity Original Sin, but the game is sluggish and choppy. I'm no PC expert but I read that there may be issues with the laptop being set to limit itself so I changed the power options to a non-fast boot up as I saw that this may resolve it but the laptop is still slow.

I have ran all windows updates, removed Norton but still can't seem to fix this. Before I try to argue with the retailer about returning it, does anyone have any suggestions?

Many thanks,

Bloo

christy1

Hi Bloo,

Try the below steps which will help you.

>>>Power Reset
Disconnect the charger. Please check for a battery reset PIN hole at the bottom of the device. The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds. Let the computer sit for 5 minutes with no power. Reconnect and monitorthe CPU usage.

>>>End Task of running programs and Disable Startup program in task manager. This fix can help you quickly end high CPU usage issue when your device becomes extremely slow or even get stuck with running programs:

Press Ctrl + Alt + Del keys at the same time to bring up Task Manager; 
Select Task Manager > Check and select programs that are taking high memory and CPU usage > Click End Task to close selected programs or apps. 
Click on Startup on Task Manager > Select and right-click on unnecessary programs or apps > Select Disable to stop them running from Startup.

>>>Run DISM command to decrease high CPU usage

Right-click on Start and select Command Prompt (Admin), sign in with your administrator account;

Type: DISM.exe /Online /Cleanup-image /Restorehealth and hit Enter;

Type: DISM.exe /Online /Cleanup-Image /RestoreHealth /Source:C:RepairSourceWindows /LimitAccess and hit Enter;

Type: sfc /scannow and hit Enter.

>>>Disable Superfetch and Windows services to fix Windows high CPU usage 

Press Ctrl + Shift + Esc to open Task Manager;

Go to Services tab and click Open services;

Navigate and locate Superfetch, right click on it and select Properties;

Click Stop to end the Superfetch service and click OK to confirm the change.

>>>Press Win + R to open Run dialog > Type: msconfig and click OK;

Check Hide all Microsoft services under Services tab > Uncheck all other remaining services > OK to save all changes;

Restart Windows > Enable any services individually and reboot PC > Repeat the process till Windows high CPU usage issue gets fixed by then