Error: 0x20B SDK_NO_CONTROLLERS - No active Thunderbolt(TM) controller found in the system

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Yakovlevx
Yakovlevx Member Posts: 3 New User
edited November 2023 in 2018 Archives
Hey, I just bought a new sound card UAD Arrow that works through thunderbolt 3 and I'm trying to connect it to my laptop but thunderbolt is not respond to it, and when I'm trying to launch Firmware in that window it show me this message "Error: 0x20B SDK_NO_CONTROLLERS - No active Thunderbolt(TM) controller found in the system or Thunderbolt(TM) software
Initialize controller ..." 
Also when I plug in thunderbolt cable with sound card to my laptop, windows showing  me this message "Thunderbolt funcionality might be limited"
My laptop is Acer Predator G9-592, in description I see that this laptop must accept thunderbolt 3. But I don't know why it's not working. Please help me to solve that issue :s 

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