Examples: Monday, today, last week, Mar 26, 3/26/04

Swift 1 won't detect m.2 SSD

Hey all. Based on advice from this thread: https://community.acer.com/en/discussion/550121/acer-swift-1-sf114-32-c4pz-upgrade-to-m-2-ssd#latest
I've purchased an m.2 Intel NVMe 760p SSD.

I've installed the drive and rebooted. Now, for the life of me I can't get it to detect the drive. Disk manager doesn't see it. The Intel SetupNVMe program won't detect it either.

I can't even find an option in BIOS to detect and manage drives.

What am I missing?

Thanks.

Best Answer

  • egydiocoelhoegydiocoelho Posts: 25,165 Trailblazer
    Accepted Answer
    In fact, the controller supports both models! Although it solved the problem by changing the ssd for a sata 3!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
«1

FAQ & Answers

  • It supports sim nvme:

    Can you tell the serial number and ssd size?
    Did you connect ssd correctly? Because the input of your notebook has keys B + M as in this photo!

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • WileECoyoteWileECoyote Posts: 22Member Troubleshooter
    edited September 2018
    Hey, thanks for the response.
    It's 128GB.
    I've installed it exactly as per the image, it's connected into the slot and I've added the screw at the other end.
    I'm not sure what keys B + M mean.
    Do I need to do something to enable the NVMe slot?

  • WileECoyoteWileECoyote Posts: 22Member Troubleshooter
    Another question, where did you find that manual? Can you please provide a link?
  • To learn more about the keys, see this link: https://www.kingston.com/en/ssd/system-builder/m2_faq!
    What version of bios is installed?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • WileECoyoteWileECoyote Posts: 22Member Troubleshooter
    edited September 2018
    Thanks, I had no idea about those. The SSD I have is an M key.
    I'll need to double check when I'm back at home, but I believe the BIOS version is 1.01 or 1.00. Should I update this?
  • WileECoyoteWileECoyote Posts: 22Member Troubleshooter
    Oh wait, the slot on my board doesn't appear to be a B&M, it might be a B and perhaps I'm putting the M key SSD in upside down?
  • egydiocoelhoegydiocoelho Posts: 25,165ACE Trailblazer
    edited September 2018
    Can you tap a photo of the m2 2280 input of your motherboard and stay sharp?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • WileECoyoteWileECoyote Posts: 22Member Troubleshooter
    Can you tap a photo of the m2 2280 input of your motherboard and stay sharp?
    Sorry, do you mean does the SSD sit tightly in the slot? If so, then it does seem be a little loose. It only stays in place if I put the screw in at the other end.
  • WileECoyoteWileECoyote Posts: 22Member Troubleshooter
    When I get home tonight, I'll open up the laptop again and will take a photo of the installed drive. That might help us work out if I have the wrong type of key upside down.
  • WileECoyoteWileECoyote Posts: 22Member Troubleshooter
    Hey. So an update now. I've successfully updated the BIOS to the latest 1.03.
    Here is an image of the installed SSD. It does appear that it's actually an M key slot to match the M key SSD, because there are 5 pins on the short side.

    I'm stuck.

  • Do you have some photos of the bios settings from the information section to the boot section, both in uefi and legacy mode?
    Check this also:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • WileECoyoteWileECoyote Posts: 22Member Troubleshooter
    The Maximum Width Link is set to 4x.

    Here are the BIOS images:
    (I rebooted via the Windows advanced restart for the UEFI option and also F2 on startup, these were both the same settings).




  • egydiocoelhoegydiocoelho Posts: 25,165ACE Trailblazer
    edited September 2018
    Have you disconnected and reconnected ssd?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • WileECoyoteWileECoyote Posts: 22Member Troubleshooter
    Yes, several times now.
  • WileECoyoteWileECoyote Posts: 22Member Troubleshooter
    I've noticed in the PCI Express results that the Current Width Link is set to Not Negotiated. Does this mean anything?
  • egydiocoelhoegydiocoelho Posts: 25,165ACE Trailblazer
    edited September 2018
    When you activate the bios key f12 and then press the f12 key when turning on the notebook, is ssd recognized?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • WileECoyoteWileECoyote Posts: 22Member Troubleshooter
    I tested that just now and it only showed the main EMMC drive. No sign of the SSD.
  • egydiocoelhoegydiocoelho Posts: 25,165ACE Trailblazer
    edited September 2018
    Make sure creating a password in setsupervisorpassword enables some extra function!
    What I find strange is that on the ssd page, in its specifications shows pcie nvme 3.1x4:


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Hi.

    We have to look, if your equipment is compatible with the NAND TLC memory, it is very strange that it is not, but not impossible, let me confirm it.

    Regards. ;)
    Si esta es "la respuesta", haga clic en "Aceptar como solución" para ayudar a otros a encontrarla.
    If this is "the answer," click "Accept as a solution" to help others find it.




  • I think it's the problem with eMMC drive, you could try disabling it to test whether it's the problem, go to BIOS, move to Advanced tab, click SATA Configuration and disable eMMC and check whether it makes any difference, you won't be able to boot but you can enable it latter.


    Please don't click "Like" but click "Yes" for "Did this answer the question", if I resolve the problem.
Sign In or Register to comment.

Who's Online187

dameron91
dameron91
Insumo
Insumo
IronFly
IronFly
Kno63
Kno63
MigelAntonio
MigelAntonio
TECH_MAN
TECH_MAN
+181 Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

New Here?

So, what are the rules of this place? Check out our Acer Community User Agreement. Register to get all the benefits of being a member! Get social and introduce yourself in our Welcome Forum, or learn about our ACE Program and What's Happening at Acer.

Member Highlight

We would like to feature andylb as a destacated member in the Acer Community. With his dedication and support efforts, andylb has become a Valued Contributor . On behalf of the Acer Community team and all our users, we want to recognize and thank you for your dedication!

Total Posts and Comments: 1036

Total Points:2647

Total Accepted Answers: 129

andylb Valued Contributor
Intel Extreme KAtowise 2019
Predator Join the forum discussions on our
Predator line of products.
Find out about the Acer ACE program.