Predator Sense not showing GPU after updating to 1.0.0.3012 version

Somitomere
Somitomere Member Posts: 40 Die Hard WiFi Icon
edited November 2023 in 2020 Archives
Hi,

I have Acer Predator G9-593 and I updated Predator Sense from 1.0.0.3010 to 1.0.0.3012. Now I can't see GPU, nor can I overclock it. In settings, I see option "always use discrete GPU", but my laptop has ONLY discerete GPU, this setting was not present in previous version. Can anyone help me please?

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Answers

  • Jack22
    Jack22 ACE Posts: 4,074 Pathfinder
    Hi,
    Try to rollback the driver or try this
    1. Disable "fast startup" under power settings.
    2. Restart.
    3. Wait for a few moments and start Predator Sense.
    If the GPU does not show, do not panic. Put the computer to sleep or hibernate, and wake it up. This will show it.

    Click on 'Yes' if the comment answers your question!
  • Somitomere
    Somitomere Member Posts: 40 Die Hard WiFi Icon
    I cannot roll back because the drivers are not available anymore. I restarted numerous times and put computer to sleep. Nothing works. Im completely locked out of features. 
  • Jack22
    Jack22 ACE Posts: 4,074 Pathfinder
    1. Disable "fast startup" under power settings.
    2. Restart.
    3. Wait for a few moments and start Predator Sense.
    If the GPU does not show, do not panic. Put the computer to sleep or hibernate, and wake it up. This will show it.

    if it dont work than try

    Try power drain and BIOS default
    power drain: Shut down the unit and unplug the charger. flip your laptop, and the back of your laptopyou can find a pin hole. Pu a paperclip in the pinhole and press and hold the paper clip for 40 seconds. After you done with power drain do BIOS DEFAULT.

    BIOS Default: As soon as you press the power button keep pressing the F2 key, so that it will take you to BIOS utility page. Now press F9 and press enter than press f10 and press enter. your unit will restart.

    Click on 'Yes' if the comment answers your question!
  • Somitomere
    Somitomere Member Posts: 40 Die Hard WiFi Icon
    It feels like as if the wrong version of Predator sense is listed on acer website. I cant believe I bothered to update the software.
  • Jack22
    Jack22 ACE Posts: 4,074 Pathfinder
    did you try the troubleshooting steps? 
    Click on 'Yes' if the comment answers your question!
  • Somitomere
    Somitomere Member Posts: 40 Die Hard WiFi Icon
    Yes. I think your advice will work for newer versions of predator software. I only habe one gpu. Thank you anyway
  • Jack22
    Jack22 ACE Posts: 4,074 Pathfinder
    just install he Windows Creators Update, and also updated RivaTuner to v7.0.0 and Predator Sense might work. This is for older version :)
    Click on 'Yes' if the comment answers your question!
  • Somitomere
    Somitomere Member Posts: 40 Die Hard WiFi Icon
    I use both of these softwares already. My predator sense used to look like this Vsledok vyhadvania obrzkov pre dopyt predator sense

    but now it looks like this 

    Vsledok vyhadvania obrzkov pre dopyt predator sense
  • Somitomere
    Somitomere Member Posts: 40 Die Hard WiFi Icon
    Do you think that deleting the registry entry would help?
  • sri369
    sri369 ACE Posts: 2,763 Pathfinder
    Try checking under windows system restore for any check point around the time you installed the new version. Maybe trying to revert that date might help.
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  • Somitomere
    Somitomere Member Posts: 40 Die Hard WiFi Icon
    tried that. Two restore points and could not revert to any of them. :( Im screwed. 
  • sri369
    sri369 ACE Posts: 2,763 Pathfinder
    Maybe under your downloads folder for the downloaded earlier version, assuming you downloaded it manually?
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  • Somitomere
    Somitomere Member Posts: 40 Die Hard WiFi Icon
    Nope. Earlier version was pre installed and I don't have installation file, Acer does not provide it. :( 

    https://imgur.com/a/EHkclFT
  • sri369
    sri369 ACE Posts: 2,763 Pathfinder
    Nope. Earlier version was pre installed and I don't have installation file, Acer does not provide it. :( 

    https://imgur.com/a/EHkclFT
    Is your recovery partition still present?


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  • Somitomere
    Somitomere Member Posts: 40 Die Hard WiFi Icon
    Yes. IT is. 
  • sri369
    sri369 ACE Posts: 2,763 Pathfinder
    Technically, if this partition is present and you restore windows to factory settings, all your existing software should have been reverted back to factory, with Acer apps and customization taken from this folder. And you updating apps wouldn't write to this partition.
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  • Somitomere
    Somitomere Member Posts: 40 Die Hard WiFi Icon
    edited September 2018
    I would really like to avoid doing such a drastic thing. This feels like big phuck you from acer. Why distribute sotfware updates that completely render predator sense useless? 

    My predator sense looks like this :( its like its not every detecting my PC https://imgur.com/a/46v6OdT
  • sri369
    sri369 ACE Posts: 2,763 Pathfinder
    edited September 2018
    I would really like to avoid doing such a drastic thing. This feels like big phuck you from acer. Why distribute sotfware updates that completely render predator sense useless? 

    My predator sense looks like this :( its like its not every detecting my PC https://imgur.com/a/46v6OdT
    Install and backup windows image atleast once every 30-60 days. Its not just for Acer, its just that Windows 10 in itself comes with disastrous updates.
    Anyways, try emailing Acer customer care and see if they can help you with the earlier version of predator sense software.
    Another option would be to check with anyone on here who hasn't yet updated their PS software, and ask for a zip of its installation folder. Maybe that might work for you.
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  • Somitomere
    Somitomere Member Posts: 40 Die Hard WiFi Icon
    Thank you for your answers. I will try to contact Acer.
  • Try uninstalling your current Predator Sense then go to your file explorer and select your C Drive, the use the search fuction to search for "predatorsense" or "predator".

    You will find a "OEM" folder where the original Predator Sense installer package is. Install that one and see what happens, if it doesn't revert to the proper P-Sense then its a registry issue and we will address that if it comes.
    - Hotel Hero