After updating to Windows 10, 1803 Games have a black screen. Can anyone help?

Arakynn
Arakynn Member Posts: 5 New User
edited November 2023 in 2018 Archives
The only solution I have right now is to start  a game open device manager disable integrated graphics. Then the game will be shown but is not a good solution Please help I have a Nvidia 970m with a i5-6700hq.

Best Answer

  • Sharanji
    Sharanji ACE Posts: 4,327 Pathfinder
    Answer ✓
    Arakynn said:
    When you say reinstall do I need to to uninstall first or just update?
    First go to device manager, right click on Intel and Nvidia display adapter and check if there are any updated driver available.
    If not, Uninstall the driver first and reinstall it again.
    If you can help with the full model number, I shall help you with the correct weblink to download the driver.

Answers

  • Sharanji
    Sharanji ACE Posts: 4,327 Pathfinder
    Arakynn 
    What is the full model number of your laptop?
    This could be an driver problem, I suggest you to reinstall the Intel and Nvidia display adapter driver from Acer support website and check by playing Games. If working fine, go to device manager, right click and update both Intel and Nvidia drivers.
    https://www.acer.com/ac/en/US/content/drivers

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
  • Arakynn
    Arakynn Member Posts: 5 New User
    When you say reinstall do I need to to uninstall first or just update?
  • Arakynn
    Arakynn Member Posts: 5 New User
    model number N15P3
  • Sharanji
    Sharanji ACE Posts: 4,327 Pathfinder
    Answer ✓
    Arakynn said:
    When you say reinstall do I need to to uninstall first or just update?
    First go to device manager, right click on Intel and Nvidia display adapter and check if there are any updated driver available.
    If not, Uninstall the driver first and reinstall it again.
    If you can help with the full model number, I shall help you with the correct weblink to download the driver.
  • Sharanji
    Sharanji ACE Posts: 4,327 Pathfinder
    Arakynn said:
    model number N15P3
    Is it  Acer Predator G9-593 ?
    The intel driver would be automatically installed by windows once you restart you device. 
    For Nvidia driver 
    Download

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
  • Arakynn
    Arakynn Member Posts: 5 New User
     Predator G9-592
    is that what you need?
  • Arakynn
    Arakynn Member Posts: 5 New User
    It worked thank you very much, you're are legend mate.
  • Sharanji
    Sharanji ACE Posts: 4,327 Pathfinder
    Arakynn
    Glad that the issue is resolved. I appreciate all your efforts in fixing the problem. :)