Aspire V 11 Touch boots to a blank screen!

Cylac
Cylac Member Posts: 3 New User
edited August 2023 in 2018 Archives
hi, I have Acer Aspire V3 112p (V 11 Touch) laptop that won't boot past pressing the power button. The LED turns on, I see that the screen is on, however it seems to halt right there. I don't ever see the ACER logo show up. If I press the power button again it simply shuts down. I've tried leaving it on for hours, tried rebooting server times.. yet still nothing.
I read somewhere that it could be my bios is corrupt. I can't seem to find any procedures to recover my bios using a USB boot key.
Any help would be greatly appreciated!

Thanks

Answers

  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    Hi@cylac,

    >> Try to perform a simple power reset and check the issue.  Shutdown the laptop. Disconnect the charger. Disconnect the external display. Please check for a battery reset PIN hole at the bottom of the device.The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds. Let the computer sit for 5 minutes with no power. Reconnect the charger and power On the laptop.
    >> Try to do a bios default. Turn on the unit after the above process->as soon as you see the acer logo keep tapping f2 and you will see a Bios screen. press f9 for a default settings->hit yes,press f10 for saving the setting and hit yes.(use enter for confirming) 


    Image result for bios screen
    Accept if its Helpful.   B)
  • Cylac
    Cylac Member Posts: 3 New User
    christy1 said:
    Hi@cylac,

    >> Try to perform a simple power reset and check the issue.  Shutdown the laptop. Disconnect the charger. Disconnect the external display. Please check for a battery reset PIN hole at the bottom of the device.The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds. Let the computer sit for 5 minutes with no power. Reconnect the charger and power On the laptop.
    >> Try to do a bios default. Turn on the unit after the above process->as soon as you see the acer logo keep tapping f2 and you will see a Bios screen. press f9 for a default settings->hit yes,press f10 for saving the setting and hit yes.(use enter for confirming) 


    Image result for bios screen
    Hi christy1, Thanks for the quick response!

    I tried what you suggested and I'm still getting the same result. I never see the Acer LOGO show up. I just get a blank screen. I can see that the screen is on and the POWER LED and CHARGER LED are both on. If I press power again, it simply turns off.

    Cylac
  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    Hi@cylac,
    1. Navigate to Settings. ...
    2. Select "Update & security"
    3. Click Recovery in the left pane. ...
    4. Click Get started under Reset this PC.
    5. Click Remove everything. ->just remove my files->Reset.

    6. Image result for factory reset in win 10Image result for factory reset in win 10Image result for factory reset in win 10Image result for factory reset in win 10Image result for factory reset in win 10
    Accept if its Helpful.   B)
  • Cylac
    Cylac Member Posts: 3 New User
    christy1 said:
    Hi@cylac,
    1. Navigate to Settings. ...
    2. Select "Update & security"
    3. Click Recovery in the left pane. ...
    4. Click Get started under Reset this PC.
    5. Click Remove everything. ->just remove my files->Reset.

    6. Image result for factory reset in win 10Image result for factory reset in win 10Image result for factory reset in win 10Image result for factory reset in win 10Image result for factory reset in win 10
    I don't think you fully understand my issue.. the second I press POWER ON the computer screen turns ON and that's it. I never see a LOGO, Bios Info or anything. It just hangs there until I press the POWER button again and it shuts off. This is why I suspect my bios might be corrupted or something.