Helios 500 headphone jack not working!

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toufie
toufie Member Posts: 3 New User
edited November 2023 in 2020 Archives
Hi all,

My current issue is when I plug in my headphones, the laptop switches to "headphone" mode and tries to push sound into my headphones. Nothing comes out. When I unplug the headset it goes back to the laptops speakers. I have tried everything from reinstalling my drivers to making sure that I have the right device selected in my playback devices.

Has anyone experienced this and know how to fix it? Is my headphone jack just bad?

Thanks for your help!

Answers

  • toufie
    toufie Member Posts: 3 New User
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    Also as an update:

    I do not see an option for "headphones" when I plug in my headset under the playback devices. I don't know how to fix this ...
  • Red-Sand
    Red-Sand ACE Posts: 1,892 Pathfinder
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    Which jack are you plugging into?
    - Hotel Hero
  • toufie
    toufie Member Posts: 3 New User
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    Red-Sand said:
    Which jack are you plugging into?
    The headphone jack. I have tried both just to be sure, but no success.
  • UncleMikey42
    UncleMikey42 Member Posts: 28 Enthusiast WiFi Icon
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    Check the support/drivers page. There's actually a driver update about that, I believe. 
  • Red-Sand
    Red-Sand ACE Posts: 1,892 Pathfinder
    edited August 2018
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    So are you trying to use a headset that has a microphone?
    - Hotel Hero
  • Babrbarossa
    Babrbarossa Member Posts: 2 New User
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    I have the same issue on a newish helios 300- worked for a few weeks then stopped - I tried reinstalling the realtek drivers and it worked again but the next time i unplugged and plugged back in headphones it crapped out again.  When I start the RealTek Audio console - i get an error message "Can't connect to RPC console.
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited January 2020
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    Babrbarossa please do not revive old threads and start your own specifying you issue/full model number/specs in order to get better help reviving old threads will only confuse everyone and we are not acer employees neither this community its an acer direct support channel we are just normal users like you who are just here voluntarily to help the best way you can

    Thanks


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