Predator sense Bug, I can't see the GPU Clocks/Temperatures/Usage in predator sense predator helios

I got and Acer predator helios 300

G3-571

I7 7700HQ , GTX 1060 6GB , 16GB Ram, 15.6inch screen.
I'm on build 1803 of windows.

The problem started 3 days ago my laptop just "Froze" randomly and I held down the power button to restart it I wasn't doing anything too intensive just browsing on Edge, After the force shut down I noticed predator sense wasn't showing GPU stats anymore regardless of what i'm doing. I've tried re-installing, disabling fast startup, cold starting and putting the laptop to sleep and wake, reinstalling turbo boost drivers for Acers driver page, Reinstalling Nvidia drivers, Restarting/ leaving laptop off for long periods of time, running predator sense in compatibility mode and so far nothing have worked. I would like to believe its a software issue since I tried downloading msi afterburner and it shows me temps and clock speed for the dgpu without any problems, while I can use that i'd much rather use predator sense instead (preference) Can anyone give some assistance as to why it doesn't work? Doesn't show GPU Usage/Temperatures/Clockspeeds?

I've Also tried the Recovery "Reset this PC" option in windows but choose the "Keep my personal files" and still seen no progress

I attached a screenshot showing a run of a GPU stress test (Furmark), with task manager open showing that the Dedicated GPU (GTX 1060) is in use almost 100% but predator sense shows
"Dedicated GPU Is idle"

Can I have some further assistance?
This is also my first post here I hope I gave enough info

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Red-Sand

May sound very silly but I've seen where someone had to force shut down and this issue happened and the fix was force shutting down again (lol).

A couple other "fixes" I've seen is disconnecting from the external monitor (if your using one) then reboot.

Another is installing the "Turbo Boost" driver from Acer's driver download page.

Lastly I've seen disabling "fast startup" option of windows also corrected this bug.

JoshieaLucas

I'll cycle through the options again, I Did attempt to force shut down and saw no improvements, also tried to install the "Turbo boost" driver and same story same with disabling fast startup, i'll try it again, thanks for the reply

Red-Sand

It could also be something as simple as a OSD program overriding Pred Sense's monitoring.

I know I had this issue if I have MSI Afterburner start with windows so I have to set it to a 30 second delay.

Are you using a OSD or monitoring service?

JoshieaLucas

I have Msi afterburner but it isn't set to run at startup, So nope I don't have a OSD monitoring service

JoshieaLucas

So I got it to work, was thinking about the "Force shutdown" option I'm not sure how safe I did was but it worked,
What I did was unplugged the laptop, ran the GPU stress test benchmark (Furmark) and pushed the battery reset button on the rear of the laptop forcing the laptop to "Shut down" under GPU load and I started it back up and saw it working.

The force shutdown by holding the power button was not working so I randomly thought i'd try that and it works!!!

Thanks for the replies

JoshieaLucas

Ugh the error came back again
so buggy

Red-Sand

Are you using an external monitor?

JoshieaLucas

Nope i'm not using an external monitor

JoshieaLucas

Its really confusing me because at times Predatorsense is showing GPU stats and then randomly it stops, Right now its working fine

sri369

After any cold boot, try putting to sleep and waking up. Also disable "fast startup" option under power settings for that disables true shut down.

FoTenX

I've never been able to see anything other than Lighting and Overclocking controls. They both work fine. Can't see the thermal readings or Fan Control (assume these are both in the Monitoring function as per the manual). I will try the fixes mentioned here. Thanks for sharing the problem :-)