Random shutdowns. Kernel-power 41 problem

moisesariel19
moisesariel19 Member Posts: 2 New User
edited August 2023 in 2018 Archives
My laptop (Acer Aspire E5-575g-57D4) has been randomly shutting down since the last month, i thought that i could solve it by updating drivers, BIOS, etc... But no. This only happens when is unplugged from the charger.

This is what gets registered in the event viewer every time this happens:

- <System>
  <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
  <EventID>41</EventID>
  <Version>6</Version>
  <Level>1</Level>
  <Task>63</Task>
  <Opcode>0</Opcode>
  <Keywords>0x8000400000000002</Keywords>
  <TimeCreated SystemTime="2018-08-23T20:10:01.803946700Z" />
  <EventRecordID>2013</EventRecordID>
  <Correlation />
  <Execution ProcessID="4" ThreadID="8" />
  <Channel>System</Channel>
  <Computer>LAPTOP-AU8M8A2J</Computer>
  <Security UserID="S-1-5-18" />
  </System>
- <EventData>
  <Data Name="BugcheckCode">0</Data>
  <Data Name="BugcheckParameter1">0x0</Data>
  <Data Name="BugcheckParameter2">0x0</Data>
  <Data Name="BugcheckParameter3">0x0</Data>
  <Data Name="BugcheckParameter4">0x0</Data>
  <Data Name="SleepInProgress">0</Data>
  <Data Name="PowerButtonTimestamp">0</Data>
  <Data Name="BootAppStatus">0</Data>
  <Data Name="Checkpoint">0</Data>
  <Data Name="ConnectedStandbyInProgress">false</Data>
  <Data Name="SystemSleepTransitionsToOn">3</Data>
  <Data Name="CsEntryScenarioInstanceId">0</Data>
  <Data Name="BugcheckInfoFromEFI">false</Data>
  <Data Name="CheckpointStatus">0</Data>
  </EventData>
  </Event>

I have tried many "Solutions" for this problem, listed here:
- Create a custom power plan turning OFF the next options: Turn off hard disk after..., all the sleep options.
-Update my windows 10
-Update my BIOS
-Run a memory diagnostic (No errors found)
-Update drivers with driver boost 4
-Search in the internet for a solution...


I need a solution pls. I start university in a few days and i cant allow a random shutdown in the middle of a presentation.

Thanks for your time.

Answers